Administrative Management, Auditory, Board Meeting, Building Systems, Communication Skills, Computer Skills, Customer Support/Service, Direct Response Advertising, High School Diploma, Legal, Lift/Move 20 Pounds, Mathematics, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Newsletter, Order Management, Organizational Skills, PC (Personal Computer) Systems, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Property Management, Regulations, Regulatory Requirements, Willing to Travel, Word Processing, Writing Skills
Description
Job Overview:
As a Resident Services Coordinator, you’ll be responsible for assisting with the management and administration of the day-to-day operations of the Community Association business. Handle customer service functions. Maintain communication with the Board of Trustees and homeowners. Serves as the primary source of contact for residents and homeowners on association matters.
Your Responsibilities:
- Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
- Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
- Having general knowledge and understanding of building systems and components
- Follow all policies and procedures of the Company
- Work closely with Management to learn all responsibilities of site operations
- Such other duties and responsibilities as may reasonably be directed and required
- Log work requests in Connect and generate work orders for maintenance staff and/or contractors
- Update work order log with notes and action taken by vendors.
- Close open work orders in system when complete by vendor. Work order is not considered complete unless the vendor has signed the original work order and returned to the office.
- Provide Community Manager with work order log for inclusion in Board package.
- Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
- Update and maintain community information in Connect, including but not limited to the Community Web Site, Community Projects, Management Reports and all Association documents and forms
- Utilize Connects’ Resident Alert feature to keep homeowners appraised of Association activities and important updates, subject to Board authorization
- Provide customer service assistance to homeowners as needed. Assist with homeowners’ calls and inquiries and respond accordingly or direct to the appropriate party.
- Log all homeowner inquires in Connect Call Log
- Assist with preparation of newsletter, where applicable
Skills & Qualifications:
- 2+ Years of customer service experience required
- High School diploma or equivalent required
- HOA and/ or property management experience highly preferred
- Strong organizational skills
- Strong written and verbal communication skills
- Excellent word processing, mathematics, and computer skills required
- Critical thinking, problem solving, judgement and decision-making abilities are necessary
- Proficiency in computer programs like Microsoft Office, Outlook and Windows required
- Ability to work with sensitive and/or confidential information
Physical Requirements:
- Physical demands include ability to lift up to 20 lbs.
- Standing, sitting, walking and occasional climbing.
- Required to work at a personal computer for extended periods of time.
- Talking on the phone for extended periods of time.
- Ability to detect auditory and/or visual emergency alarms.
- Ability to work extended/flexible hours, weekend, and attend Board meetings as required.
Schedule: Monday through Friday, 9:00AM - 2:30PM
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $20.00 per hour
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
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FirstService Residential