Resident Services Director

Resident Services Director

$50,000–$58,000/year | Full-Time Days 
Shorewood | A Silvercrest Community 

Start a new career as a Resident Services Director at Shorewood Senior Community!

Shorewood, a part of Silvercrest Properties, is hiring a Resident Services Director to be the primary customer service representative to residents and families.  This position is available to link residents with services, to problem-solve with the rest of the team, and to conduct internal marketing - to assure residents have the care they need when they need it.   

If you have strong customer-service experience in senior living, healthcare, or hospitality and want a role where your work truly matters, we’d love to meet you. 

Why You’ll Love This Role: 

• Competitive Pay: $50,000–$58,000 per year (credit for experience) 
• Schedule: Full-time position on a day shift 
• Mission-Driven Work: Make a meaningful impact in residents’ lives every day 
• Supportive Team Culture: Collaborative leadership and strong operational support 
• Fast Hiring Process: Apply today and hear back within 48 hours 

What You’ll Do: 

• Orient residents and families to the Shorewood community
• Serve the residents and their families by linking them with on-site services and promoting their overall quality of life.
• Track and implement resident lease renewals, service conferences and other communications
• Work closely with the Care Team to better understand the needs of those we serve, functioning as a member of the Leadership Team
• Ensure the highest level of satisfaction for the residents and their families

• High School Diploma or GED - Bachelor's Degree Preferred
• Must be 18 years of age or older
• At least 1 year in a customer service position, preferably in senior housing or hospitality services is required.
• Social service, case management or marketing experience is helpful.

• Health, dental and vision insurance
• Paid Time Off and Holiday Pay
• Voluntary life and AD&D 
• Health Savings Account 
• Legal Shield 
• 401k (eligible to contribute after 30 days of employment)
• Nice Healthcare (virtual and in-home visits) 
• Short & Long-term Disability 
• Critical Life and Accident Insurance 
• LifeLock ID Theft w/ Norton Cyber Security 
• Pet Insurance 

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

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