Resident Services Field Agents

The Resident Services Field Agents are active participants in our community and a dedicated resource to our residents. Their overall focus is delivering exceptional customer service and resident retention. In this role, the RS Field Agents will engage and connect with all residents they  encounter, offering immediate service to their needs. Additionally, agents will perform routine duties to uphold the standards of our community and the expectations of our residents. Operating in Zones, the RS Field Agents support in shaping our community through connection, service, and commitment.

RESPONSIBILITIES/ESSENTIAL JOB DUTIES:

• Ensure dedicated community zone meets all requirements daily and assist residents with, and not limited to, the following:
  • Tower & Townhome block inspections completed to ensure presentation is up to standard and RS presence is felt
  • Work with residents on inquiries all inquiries and concerns as a partner in resolution  
  • Assist with rentable item registration and viewings
  • Assist with pet & bike registration
  • Respond to nuisance reports (during daylight hours only)
  • CFL registration & assistance
  • Maintenance inquiries and follow up
  • Reasonable accommodations
  • Lockout inquiries
  • Fob programming and troubleshooting
  • Footage requests
  • Work with Lifestyle Coordinators to enhance move-in experience & elevator reservations
  • Assist in booking and managing clubhouse & meadow reservations
  • Initiate renewal conversations and process NTV’s
• Complete zone checklist daily (property cleanliness, patio audits, common space audits, etc).
• Maintain personal and resident services email inbox.
• Use Reva & Yardi to correspond and document all communication with residents, maintaining data integrity
• Be adaptable to changes in process as project requires.
• Thorough understanding of the property, events and programming, and the “Vision” of Parkmerced.
• All documents must be properly stored in the resident’s electronic file, Reva, Yardi and/or in Box.
• Memos must be submitted for every resident interaction and the In-Process Memo Report is to be cleared out daily.
• Ensure personal and common areas in the RS Office & tower stations are organized at all times. 
• To complete monthly audits as directly by Management. 
• Performs other duties as assigned by management.