Resident Services Rep

STATUS: Full time

JOB TITLE: Resident Services Rep

DEPARTMENT: ​PRLC Nursing Admin

LOCATION: Park Ridge Living Center -1555 Long Pond Road
Rochester, NY 14626

SCHEDULE: M-F shifts varies depending on day/evening shift, weekend rotation requirement roughly every 3 weeks

SUMMARY

Provides general clerical support and organization to the unit’s staff, through timely and well organized processes. Provides superior customer service by modeling the Brand promise and Core Values.

RESPONSIBILITIES

• Monitors and intercedes as indicated with the residents via the call light system or personal contact to answer needs of the residents either directly or by referring them to the appropriate staff in a timely manner.

• Responsible for organizational processes of the unit, including the following: telephone triage, verbal and written communication, appointments and resident transportation, organizational calendars for such things as lab work, supplies to be ordered, etc.

• Assists Nurse Manager or her designee in interdepartmental communication such as obtaining test results, lab work results in a timely manner. 

• Monitors and sets physician schedules, consult appointments and other resident appointments. Maintains a log of when appointments are due. Notes and tracks physician orders. 

• Monthly charting. Maintains appropriate unit and resident medical records in compliance with Unity Health System and Regulatory requirements.

• Oversees the clerical process of resident’s admission, discharge, ensuing proper identification of residents room, personal belongings and medical records.

• Responsible for filing and thinning of medical records as per protocol. Processing medical records to and from the Medical Record Department.

• Acts as a Receptionist, provides telecommunication coverage, acts as information desk for the department, relaying messages, etc. Oversees smooth information flow, including mail, photo copying, faxing and other unit communication in a timely manner.

• Other duties as assigned.

REQUIRED QUALIFICATIONS

• NA

PREFERRED QUALIFICATIONS

• High School Diploma or equivalent

• Associates degree and knowledge of medical terminology

• One year of clerical experience, preferably in Health Care. 

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$17.25 - $19.88Rochester14626

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.