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As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents - and an empowering, people-first culture for our team members. That's why, for two years in a row, our employees have voted Progress a certified Great Place to Work.
Why join Progress?
As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We're looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.
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Position Summary:
The Resident Services Specialist is responsible for handling resident inquiries along with managing and organizing concierge services, greeting, and directing future residents and guests to the appropriate BH team members, and assisting office team as needed. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Functions:
Serve as the primary point of contact for resident requests and concerns.
Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions.
Assisting with planning and implementation special functions and resident activities.
Communicates with residents regarding needs and follows up on completed service requests.
Maintains accurate resident records including contact information and correspondence.
General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property.
Provides information/ customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable.
Assist Renewal Specialist with Renewal Program where applicable.
Other duties as assigned.
Minimum Qualifications/Skills:
Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
Strong written and verbal communication skills.
Intermediate computer technology skills and knowledge of MS Office Suite.
Previous experience in a customer-facing/customer service role preferred.
High School or GED (General Education Diploma) Required.
Work Schedule: Monday-Saturday (work schedule may vary). Some overtime may be required and ability to work extended hours including "on-call" and/or participate in a rotating "on-call" schedule as needed to meet business needs.
Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
Operation of a motor vehicle onsite, if applicable.
Exposure to all weather conditions.
Lifting at least 20 pounds.
What you can expect from us:
Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off - Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.
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