Resident Services Technology Specialist Role Information
Location: Columbus Metropolitan Area, Ohio
Schedule: Full-Time | 40 hours per week Who We Are
Life Enriching Communities is a not-for-profit organization that provides exceptional everyday experiences for associates and our vibrant senior living communities. Our values of respect, innovation, spirituality, and excellence guide everything we do, fostering a sense of extended family and teamwork within our community. Our residents are exceptional and kind, and our dedicated associates deliver a high level of service with grace and compassion. Join us in making a meaningful difference in the lives of seniors and their families. What You’ll Love About Working Here
At Life Enriching Communities, we believe exceptional care begins with an exceptional team. Alongside our warm and welcoming environment, we offer a package of: - Health, Dental, Vision, Life, and Disability benefits
- Generous Paid Time Off (PTO)
- Retirement Fund with Company Match
- On-Site Gym
- Advancement opportunities
- Beautiful, state-of-the-art facilities
- A supportive team culture
- Work that truly makes a difference
- Excellent patient care ratios that support quality time with residents
You, our Ideal Candidate
The Resident Services Technology Specialist ensures that our residents receive the highest level of technical support in their home, to ensure they have the most memorable and genuine exceptional experience in this establishment. The Resident Services Technology Specialist is part of LEC"s drive to integrate new technology for both software and hardware. This position ensures that we provide upscale professional and guest service experiences. Responsibilities - Serve as a primary technology resource for residents requiring assistance with technology devices, applications, connectivity, and resident-facing services.
- Provide personal device assistance for smartphones, tablets, laptops, printers, smart TVs, streaming applications, smart home devices, and related consumer technology
- Troubleshoot resident Wi-Fi, phone, and connectivity issues within established Technology Team guidelines and escalate complex issues appropriately.
- Maintain current content from various departments, to ensure that all platforms provide accurate information
- Assists residents with account setup, passwords, navigation of applications, security settings, and safe technology practices.
- Provide support in resident homes and community spaces in a manner that demonstrates hospitality, respect, patience, and professionalism.
- Document resident support requests, resolutions, recurring needs, and service trends using LEC-approved support tools.
Requirements - High school diploma, or equivalent required
- Demonstrated experience providing customer service, technology support, training, or resident/customer assistance.
- Proficient in technology, with an aptitude to learn and support a variety of devices, platforms, applications, and resident-facing tools.
- Exceptional communication skills with the ability to explain technical concepts to non-technical individuals with patience, empathy, and clarity.
- Demonstrated problem-solving, organization, follow-through, and multi-tasking skills.
- Ability to work independently while maintaining alignment with Technology Team standards and community expectations.
Life Enriching Communities is an equal opportunity employer committed to workplace diversity and compliance with the applicable provisions of the Americans with Disabilities Act. We are a drug-free and tobacco-free workplace.
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