Android, Cellular Telephone, Communication Skills, Customer Support/Service, Dental Insurance, Employee Assistance Plan, Hardware Components, Help Desk, High School Diploma, Identify Issues, Interpersonal Skills, Laptop PC, Mac Operating System, Microsoft Windows Operating System, Network Administration/Management, Network Software, Peripheral Hardware, Problem Solving Skills, Retirement Plan, Software Administration, Technical Operations, Technical Support, Vision Plan, Wireless Communications, iOS
Part-time / Non-exempt / Pay based on experience
Reporting to the Director of Technical Operations, the Tech Bar – Resident Support Specialist is a customer-service focused, entry-level role responsible for providing technical support to residents in an efficient and accurate manner. This position serves as a front-line representative of Menno Haven and the Technology Operations department, assisting with basic technical issues across assigned areas. The Help Desk Specialist diagnoses and troubleshoots hardware and software problems to ensure optimal system performance and resident satisfaction. The role requires flexibility to work evenings and weekends to support resident needs and events.
Qualifications:
- High school diploma or GED equivalent, preferred.
- Strong customer service skills and a pleasant demeanor, required.
- Excellent interpersonal and communication skills, required.
- Knowledge of mobile phones, tablets, and laptops required.
- Knowledge of Microsoft Windows, MacOS, iOS, and Android preferred.
- Ability to work patiently and effectively with customers to resolve technical issues, required.
- Ability to be available to work Nights and Weekends as required.
- Ability to troubleshoot hardware components and peripheral devices on the network is required.
- Ability to diagnose and resolve software issues on troubleshoot software on networked devices is required.
- Ability to connect devices to wired and wireless networks is required.
Benefits (dependent on eligibility):
- Excellent Health, Dental and Vision plans
- Group Life Insurance – 100% company paid
- Pet Insurance
- Loyalty Bonus
- Employee Assistance Program
- Generous PTO.
- 403(b) Retirement Plan
- Referral Program
Shift:
- Part-time, no benefits, non-exempt
- Shift - varies
Menno Haven is an Equal Opportunity Employer. Menno Haven provides equal employment opportunities to all team members and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, disability status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.