Residential Appliance & Refrigeration Field Service Specialist

Make Homes Work Again in Columbus, OH, 43220

Join Sears Home Services as a Residential Appliance & Refrigeration Field Service Specialist and turn troubleshooting into tangible wins for families across the Columbus area. Every day brings a new challenge as you diagnose and repair essential household equipment and deliver a standout experience.

What a typical day looks like

• Hit the road to multiple homes, efficiently diagnosing and repairing refrigerators, washers, dryers, dishwashers, and microwaves
• Deliver an exceptional customer experience, earning trust through clear communication and quality workmanship
• Recommend value-added solutions that help keep homes clean, comfortable, and protected
• Maintain an organized, well-stocked company vehicle and help manage parts effectively
• Take on additional duties as assigned to support the team and our customers

Pay and benefits

• $18 - $30 / hourly base rate, based on experience, certification, and location
• Comprehensive medical, dental, and vision options plus an employer-paid health care subsidy for dependent tier medical coverage under the Transform Health and Welfare Plan; eligible employees may receive up to $4,000 annually, prorated across the plan year
• 401k with employer match of 100% on the first 3% of before-tax contributions
• Additional earning potential through performance bonuses and sales incentives
• Year-round workload with cross-training opportunities across Sears’ broad product range
• Expert training via the Sears Technical Institute, backed by decades of technician development
• Peer mentoring, including an onboarding buddy to accelerate your growth
• Company vehicle, uniforms, specialty tools, mobile phone, and an industry-leading app that removes paperwork and delivers real-time technical support

What you bring

• High school diploma or GED
• EPA Type I or EPA Universal certification
• Mechanical aptitude and proficiency using diagnostic and repair tools
• Hands-on experience servicing a range of home appliances preferred
• Commitment to process, safety, and quality standards
• Comfort using a smartphone for tasks such as ordering parts
• Valid driver’s license for the state(s) in which you work
• Ability to travel up to 100% and work variable, flexible hours with required overtime
• Ability to read, understand, and apply technical documentation to solve problems and complete tasks
• Strong verbal and written communication skills; ability to read, write, and speak English
• Physical capability to constantly lift, carry, push, or pull up to 20 lbs; frequently up to 50 lbs; occasionally up to 100 lbs
• Ability to constantly reach outward, handle and finger objects, stand, walk, sit, and type; frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl; and occasionally reach above shoulder
• Ability to drive automatic transmission vehicle

Important note

Successfully pass a background & drug screen

Why Sears Home Services

With scale, training, and tools that set the standard, you will have the resources to do your best work and a community of mentors invested in your success. If you love solving problems, helping people, and staying on the move, this is where you can build a lasting career.