Administrative Skills, Applicant Tracking System, Banking Regulations, Banking Services, Communication Skills, Community Banking, Computer Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Employee Assistance Plan, Establish Priorities, High School Diploma, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Mortgage Lending, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Real Estate Appraisals, Regulatory Requirements, Residential Mortgages, Residential Real Estate, Resolve Customer Issues, Resume Search, Service Level Agreement (SLA), Team Player, Time Management, Tuition Reimbursement, Vision Plan, Writing Skills
Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.
We offer:
- A people-first culture grounded in inclusion and excellence
- Deep community involvement and local reinvestment
- A mission-driven workplace where values and performance go hand in hand
The Fremont Bank Way:
- Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
- No-Compromise Approach — we help clients get to "yes"
- Core Values:
- Go above and beyond for clients
- Foster a supportive and empowering environment for associates
- Deeply invest in the well-being of our local community
Key Responsibilities:
- Assign appraisal orders per the process and procedures
- Review process and import appraisals per process and procedures
- Ensure that all interactions with client, vendor and staff are handled professionally, accurately, with high quality and performance standards and integrity
- Handle incoming phone calls and emails to resolve client/vendor inquiries
- Resolve client/vendor issue by offering solutions, corrections, or adjustments; follow up to ensure customer satisfaction
- Adhere to Fremont Bank guidelines, regulatory banking requirements, policies and procedures to process client requests
- Required to meet SLA (service level agreements) and follow review processing matrix
- Perform other job-related duties as assigned
- Must go above and beyond to provide the “Six Diamond” experience in every interaction
Qualifications & Skills:
- High School Diploma or equivalent
- Proficiency with basic computer applications including appraisal tracking systems and Microsoft Office products (Outlook, Teams, Word, Excel)
- Good Organization and time management skills with the ability to prioritize workload to meet deadlines and production expectations
- Ability to work independently and handle multiple tasks simultaneously
- Effective problem-solving skills
- Must be flexible with schedule to ensure proper coverage as determined by business needs
- Customer service oriented with good communication skills, both written and verbal
- Residential loan and Real Estate Appraisal preferred
What Makes Fremont Bank Associates Thrive?:
- Team Players who go above and beyond to support their colleagues
- Action-Oriented professionals who challenge the status quo and seek improvement
- Purpose-Driven individuals who understand and champion the bank’s community impact
Benefits Snapshot:
Health & Wellness
- Medical, dental, and vision insurance
- Flexible Spending Accounts (FSA, Dependent Care, Health Savings)
Financial & Retirement
- Employee Stock Ownership Plan (ESOP)
- 401(k) with employer match
- Performance-based bonuses or incentives
Work-Life & Perks
- Paid holidays, vacation, and sick time
- Free personal checking and savings accounts
- Home loan rate discounts
- Tuition reimbursement and professional development resources
- On-site gym and discounted health club memberships
- Employee Assistance Program (EAP)
Equal Opportunity Employer:
Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.
Salary Range:
The hiring salary range is based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.
Salary Range:
USD $24.13 - USD $33.41 /Hr.
Employee Stock Ownership Plan (ESOP):
The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.
Note to Search Firms::
Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.
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Fremont Bank
Want the full-service, personal approach only a community bank can offer? Discover a better way to bank with an organization that knows the Bay Area because we've been doing business here for over four decades.
At Fremont Bank, we know that community banking makes a difference to our customers, our business partners and our employees. After all, we were founded in 1964 - one of the oldest independently owned and managed bank in the Bay Area, headquartered in Fremont, of course. We've held to an unwavering commitment to providing the communities we serve with financial resources and building professional relationships second-to-none.
500 to 999 employees
https://www.fremontbank.com/