CLASSIFICATION: Salary, Non- Exempt
LOCATION: Monterrey Park
JOB SUMMARY: Responsible for coordinating monthly visits with provider and residential care facilities.
ACCOUNTABLE TO: Call Center Scheduling Lead
JOB DUTIES: Responsible for coordinating monthly visits with provider and residential care facilities in a caring and professional manner:
- Responsible for scheduling monthly visits for patients at the 550 plus residential care homes for various services such as but not limited to medical, psychiatry, podiatry, & dental services.
- Answers phones, screen and triage incoming calls, and direct calls appropriately.
- Responsible for scheduling medical necessity visits including hospital follow up, quality measures, annual physical, & vaccine visits.
- Contacts facilities to offer follow-up for any missed appointments.
- Calls facilities to remind them of appointment the day before.
- Schedule and coordinate mobile unit visits at residential care facilities.
- Responsible for updating the residential care master schedule and facility list with daily updates.
- Assist residential care facility administrators with scheduling clinic appointments.
- Resolve issues involving CCCHC that arise in their assigned residential care facilities.
- Develop strong relationships with providers via telephone and establish strong relationships with team members.
- Provide an effective communication link between medical staff, behavioral health staff, and residential care facilities.
- Assist in collecting patient documentation for new patients.
- Create telephone encounters.
- Provide customer service to 550 plus residential care facilities and to assigned providers.
- Attend all required meetings and trainings.
- Consistently demonstrate and uphold CCCHC's principle of providing quality health and human services to the medically underserved and low-income populations in a culturally sensitive manner.
- All other duties as assigned.
Special Knowledge, Skills, Abilities and Attributes:
- Demonstrated ability to exercise sound judgment.
- Ability to communicate clearly and concisely.
- Ability to plan and be organized.
- Ability to work well under pressure, take initiative, be flexible and cooperative.
- Ability to maintain confidentiality of patient information and Company records.
- Ability to exhibit good interpersonal skills.
- Professional appearance and demeanor.
- Ability to convey a positive and professional image to the public.
- Demonstrated proficiency in various PC applications, including E-mail, Microsoft Excel, and Word, Internet and networking devices.
- Demonstrated ability to learn EHR and follow instructions in that system precisely.
- Required to know, follow and enforce safe work practices, and be aware of company policies and procedures related to job safety, including safety rules and regulations.
Education and Experience Requirements
- High School Diploma or GED required.
- Bilingual in English/Spanish required. (Other languages as necessary)
Working Conditions
Normal office environment with:
- Occasional walking, reaching with hands and arms, stooping and kneeling.
- Ability to handle multiple tasks while also being tactful, diplomatic, and empathetic.
- Ability to organize and schedule work effectively.
- Ability to communicate effectively and tactfully with customers, managers and other levels of personnel, in person and on the telephone.
- Ability to pay close attention to detail.
- Ability to maintain composure under conditions of urgency and/or time constraint, and meet deadlines.
- Ability to handle and maintain patient and company information confidentiality.
- Requires a professional, pleasant and effective representation of the Corporation.
Central City Community Health Center offer a dynamic work environment with competitive salaries and benefits. Central City Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Central City complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.