Residential Case Manager Supervisor

Turn your calling into a career at Baptist Childrens Homes of NC

OUR MISSION Sharing hope... changing lives.

OUR VISION To provide the highest quality of Christian services to children, adults, and families in a caring culture of measurable excellence.

FOUNDED November 11, 1885, by John Mills in Thomasville, North Carolina.

WHERE WE SERVE We serve all 100 North Carolina counties and operate locations in 30 communities throughout North Carolina, South Carolina, and Guatemala. Learn more about the ministries of Baptist Childrens Homes of NC at bchfamily.org.

Job Title: Residential Case Manager Supervisor - Broyhill Home Location: Clyde, NC Method to apply: bchcareers.org FLSA Status: Hourly, Non-exempt

SUMMARY Baptist Childrens Homes of NC provides residential cottage homes where professionally-trained Cottage Parents care for children in a Christian family environment. A Christian nonprofit organization, BCH is nationally-accredited and uses CARE, a trauma-informed model, to help children find healing. The Core principles of this model are Trauma Informed, Relationship Based, Family Focused, Ecologically Oriented, Developmentally Focused, and Competence Centered.

The Residential Case Manager Supervisor must demonstrate the Institutions purpose, philosophy, policies, and procedures. The Residential Case Manager Supervisor works as a team member and oversees the day-to-day activities and needs of the children in care. These activities relate to supervising and maintaining individual and group relationships at the assigned areas.

The Residential Case Manager Supervisor oversees and performs duties related to the function of the Human Services Ministry, enabling teams, youth, and families to function at the highest level of competency. Supervising staff and ensuring the agencys policies, procedures, and programs are delivered appropriately is an integral part of this position.

QUALIFICATIONS

• Must be a minimum of 25 years of age
• MSW or equivalent human services masters degree and two years of full-time paid work experience in supervision of family services or bachelors in human services and four years of experience
• Must possess personal qualities and competence to make a positive contribution to the agencys programs
• The appropriate knowledge and skills necessary to fulfill his/her responsibilities is required
• Must be capable of adhering to the BCH Code of Conduct as well as the Code of Ethics of their discipline
• Must meet the general qualifications for employment as outlined in the agencys personnel policies
• Must be able to identify with and embrace the agencys philosophy, purpose, and spiritual emphasis

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervision: Works under the direct supervision of the Regional Director or Director of Family Work or equivalent role.
• Prepares for and participates in weekly scheduled supervisory conferences.
• Requests additional conferences as necessary.
• Carries out plans of action made during supervisory conferences.
• Keeps supervisor abreast of significant occurrences in relation to services to children and families.
• Takes the responsibility for discussing differences in opinions and in sharing feelings with supervisor.
• Shows initiative and creativity by applying information and insights gained from the supervisory conferences.
• Participates with the Regional Director or Director of Family Work in the employment and retention of qualified staff.
• When a case manager vacancy occurs, assumes or delegates caseload responsibilities until staff is hired.
• Is responsible for staff orientation and job training as new staff is secured.
• Reviews each assigned employees evaluation and recommends pay increases, advancements in position, and/or the need for termination of employment.
• Participates in area recruiting opportunities and makes area needs known to the community.
• Supervises assigned case managers.
• Evaluates the work of supervisees at the end of the 90-day orientation and training period of employment annually and at the time of transfer or termination of the employees employment.
• Is responsible for maintaining a personnel file for each employee under his/her supervision.
• Gives consideration to and/or approval for personal leave, emergency leave, sick leave, vacation requisitions, conference attendance, and keeps Director apprised as needed.
• Plans for and maintains an on-going training program for the case management staff for the purpose of developing and cultivating skills and for advancing practice methods.
• Schedules and presides over meetings of the case management staff.
• Maintains a caseload as needed to keep caseloads balanced among case management staff.
• Policies and Procedures: Functions within the guidelines of the agency and the Program of Intentionalized Services.
• Represents the Institutions philosophy, purpose, and programs to groups, individuals, and referral agencies in a professional and objective manner.
• Participates in planning and implementing an area calendar and special events.

Professionalism, Teamwork, Has knowledge of and supports the roles of cottage teams, Respects the right of the team to be involved with the child and his/her family, Participates as a team member in team meetings and other staff meetings as needed to review pertinent developments and share strategies, Shares with his/her team members information necessary for cottage and case decision making, Researches and conducts staff training on appropriate subjects as assigned, Provides leadership to supervisees and is a member of the area management team and carries out tasks assigned by the East Central Regional Director, Camp Director.

Respects the cultural and socioeconomic diversity of staff members and children in care and strives to create a positive relationship within BCH. Participates in the agencys Performance Quality Improvement (PQI) program as needed.

Clients

• Establishes and maintains relationships with resources for client systems and assists family/custodian in securing appropriate services as needed.
• Supports the custodian in being responsible in the parental role during the childs placement.
• Demonstrates a working knowledge of intervention skills in family systems approach.
• Is responsible for seeing that complete case records are properly maintained on each family receiving services.
• Has responsibility to ensure that case management staff provides maximum services to the clients in residential and emergency care services.
• Participates in all admission and discharge planning.
• Is knowledgeable of the status of pending application for services.
• Makes case assignments.
• Participates in team meetings to ensure focus of plan of service is reviewed and team strategies are developed.
• Gives general direction to and acts as a consultant in the formulation and implementation of plans of service.
• Maintains a system to enable quick communication and retrieval of information about essential matters of a case in the absence of a staff member.

Record Keeping

• Keeps all case files and documentation of activities current.
• This includes but is not limited to:
• Plans of Service
• Plan of Service Reviews
• Progress Notes
• Outcome Measures
• Discharge/Transfer Summaries
• Assists the Regional Director with the computation of statistics related to inquiries, applications for service, children in care vacancies, and the preparation of PQI reports.

Knowledge and Training

• Continually increases knowledge and skills by taking steps necessary to stay in touch with current trends in the field of family systems, residential child care, and programs for children and families, and guide staff in their use.
• Has achieved the level of professional expertise to serve as a mentor to others.
• Has a body of knowledge and demonstrates skills necessary to carry out the responsibilities of the position.
• Develops a pool of external resources for supporting services on an as-needed basis.
• Participates in and conducts Family Systems Trainings as requested.
• Demonstrates the ability to serve as a model teacher, coach, and/or peer consultant to staff.
• Handles all general correspondence related to area case management and clarifies and interprets the agencys program to various agencies and the public.
• Adheres to all licensing standards and COA standards for accreditation.

Ability to Operate Standard Office Machines

• Ability to operate standard office machines such as copier, computer, fax, calculator, etc.
• Ability to work within Microsoft, Kaleidacare, Paycor, Excel, and Word software programs.
• Maintains adequate equipment and supplies for the assigned department to function.

Language Skills

• Ability to read, write, and complete necessary documentation.
• Ability to effectively present information and respond to questions from clients, customers, resources, and the general public.

Contact with Others

• Regular contact with children, families, supervisors, subordinates, and staff from other departments, furnishing or obtaining information or reports, discussing controversial subjects and/or supervisory matters requiring tact to avoid friction and obtain cooperation.
• Contacts outside of the agency where improper handling of situations may adversely affect the agencys image.
• Will be required to represent the agency to various individuals, groups, and publics in a positive and professional manner.

Mental, Visual, Auditory, and Physical Demands

• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions.
• Confidential Data: Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day-to-day care of the children, case records, family information, medical information, psychological services, etc., which if disclosed would have adverse internal and/or external effects and could result in termination of employment.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations must be made to enable the individual with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, talk, and hear.
• Enters and exits vehicles without assistance.
• Drives various vehicles.
• The employee is occasionally required to stand, walk, and reach with hands and arms.
• Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Usual office working conditions.