Residential & Community Services Coordinator "Internal Candidates Only"

Volunteers of America Mid-States

Walton, KY

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JOB DETAILS

SALARY

$50,000–$55,000 Per Year

JOB TYPE

Full-time

SKILLS

Behavioral Health, Best Practices, Budgeting, Coaching, Communication Skills, Community Relations, Community Support, Community and Social Services, Corrective Action, Customer Support/Service, Developmental Disabilities, Documentation, Driver's License, Drug Development, Educational Testing, Emergency Procedures, Emergency Response, Employee Assistance Plan, Employee Benefits, Flexible Spending Accounts, HIPAA (Health Insurance Portability and Accountability Act), HIV/AIDS (Acquired Immune Deficiency Syndrome), Health Plan, Healthcare, Home Economics, Home Inspections, Incident Management, Internet Service Providers, Leadership, Life Insurance, Maintain Compliance, Meal Plans, Medications, Mentoring, On Call, Operations, Organizational Skills, Plan Meetings, Project Tracking, Public Health, Quality Assurance, Regulations, Regulatory Compliance, Regulatory Requirements, Risk Management, Safety/Work Safety, Service Delivery, Social Networking, Staff Development, State Laws and Regulations, Team Building, Team Player, Training/Teaching, Willing to Travel

LOCATION

Walton, KY

POSTED

1 day ago

POSITION TITLE: Residential & Community Services Coordinator "Internal Candidates Only"

LOCATION: Walton, KY

STATUS: Full Time, Salaried, Exempt

PROGRAM: Intellectual and Developmental Disabilities

REPORTS TO: Program Manager

BENEFITS:

Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
*Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)
*All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee

Training & Development
VOA LEAD Program- Leadership Development Program
VOA University - Staff Development
VOA Academy - Clinical Training and Development

INTRODUCTION:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

JOB SUMMARY AND QUALIFICATIONS:

The Residential & Community Services Coordinator is responsible for overseeing the daily operations of a residential home while supporting individuals with intellectual and developmental disabilities (IDD) in achieving meaningful community inclusion, personal growth, and independence. This position ensures high-quality, person-centered services that promote dignity, choice, self-determination, and community engagement.

The Residential & Community Services Coordinator (RCSC) provides person-centered, community-based support services to individuals with intellectual and developmental disabilities (IDD) receiving services through Kentucky's Supports for Community Living (SCL) Waiver. The RCSC supports individuals in building skills, relationships, and natural supports that promote meaningful participation in their communities and increased independence. This position emphasizes community inclusion, person-centered planning, skill development, and reduced reliance on paid supports, in alignment with Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities (DBHDID) values and SCL Waiver requirements.

The RCSC serves as a mentor, advocate, leader, and community connector, ensuring compliance with state regulations, agency policies, and best practices while fostering a safe, healthy, and supportive home environment. This position works collaboratively with individuals served, families, guardians, community partners, and interdisciplinary team members to support each person's goals, preferences, and desired life outcomes.

QUALIFICATIONS:

Minimum Requirements

Must meet SCL Waiver personnel and training requirements for Community Access Services and Residential Services.
Ability to communicate effectively with individuals, families, and team members.
Ability to read, understand, and implement written and verbal instructions.
Ability to complete required documentation accurately and independently.

Preferred Qualifications

Prior experience providing Community Access or waiver-funded services in Kentucky.
Completion (or willingness to complete) DBHDID-approved SCL training within required timeframes.
Knowledge of person-centered practices, community inclusion, and natural supports.

Additional Requirements

Valid driver’s license, reliable transportation, and ability to travel locally within Northern Kentucky.
Ability to work flexible hours, including evenings and weekends as needed.

RESPONSIBILITIES:

Home Management

Oversee the daily operation of assigned Hopeful Home(s), ensuring a safe, healthy, and supportive living environment for all individuals served.
Ensure compliance with Kentucky Supports for Community Living (SCL) Waiver regulations, HCBS Settings Rule requirements, agency policies, and all applicable state and federal standards.
Monitor the health, safety, and welfare of individuals receiving services, including coordination of medical appointments, medication oversight, and healthcare follow-up as needed.
Conduct regular home inspections to ensure cleanliness, safety, accessibility, and maintenance standards are maintained.
Assist with household budgeting, grocery shopping, meal planning, and management of household supplies.
Ensure individuals' rights, privacy, dignity, and personal choices are respected and promoted at all times.
Maintain a home environment that encourages independence, community participation, and person-centered living.
Respond appropriately to emergencies, incidents, and crisis situations and participate in on-call responsibilities as assigned.

Community Access, Inclusion & Skill Development

Support individuals in participating in meaningful community activities, including educational, recreational, civic, volunteer, employment-related, faith-based, and social opportunities.
Assist individuals in identifying and pursuing personal interests, goals, and valued social roles within their communities.
Provide instruction, coaching, and support to develop skills related to:
- Independent functioning and daily living
- Socialization and relationship-building
- Self-advocacy and self-determination
- Personal responsibility and decision-making
- Community membership and active participation
- Transportation and navigation of community resources
Promote the development of natural supports, friendships, and social networks to increase independence and reduce reliance on paid services.
Build and maintain positive relationships with community organizations, employers, volunteer agencies, educational institutions, and recreational providers to expand opportunities for individuals served.
Encourage and support individuals in exercising informed choice and taking increasing responsibility for their personal goals and community involvement.

Person-Centered Planning & Service Delivery

Deliver services consistent with each individual's Person-Centered Service Plan (PCSP), Individual Service Plan (ISP), and identified outcomes.
Participate as a member of the person-centered planning team and contribute information regarding progress, barriers, strengths, and opportunities for growth.
Support individuals in achieving goals that promote independence, self-sufficiency, community integration, and quality of life.
Monitor progress toward identified outcomes and adjust supports as needed in collaboration with the interdisciplinary team.
Ensure services are delivered in accordance with person-centered principles and the individual's preferences, strengths, and desired life outcomes.

Staff Leadership & Team Development

Supervise, mentor, and support Direct Support Professionals assigned to the Hopeful Home.
Provide ongoing coaching, training, and performance feedback to staff.
Assist with staff scheduling to ensure adequate coverage and continuity of care.
Promote a culture of accountability, teamwork, professionalism, and person-centered service delivery.
Model positive leadership and support staff in implementing best practices for residential and community-based services.

Documentation, Compliance & Quality Assurance

Complete accurate, timely, and thorough documentation in accordance with Medicaid, DBHDID, SCL Waiver, and agency standards.
Maintain service notes, progress reports, incident reports, health records, and other required documentation.
Adhere to all Kentucky Administrative Regulations (KAR) governing SCL Waiver services, including rights protection, abuse, neglect, and exploitation reporting requirements.
Follow agency policies regarding HIPAA, confidentiality, incident management, risk management, and recordkeeping.
Participate in audits, quality assurance reviews, inspections, and corrective action activities as required.
Ensure documentation accurately reflects services provided, individual progress, and compliance with regulatory requirements

Health, Safety & Risk Management

Promote and maintain a safe environment both within the residential setting and throughout community activities.
Identify and address health, safety, behavioral, and environmental risks through proactive planning and intervention.
Implement safety protocols and emergency procedures as required.
Ensure incidents, injuries, medication errors, and unusual occurrences are reported and documented according to agency and regulatory standards.
Protect the rights, welfare, and well-being of individuals receiving services at all times.

Work Environment & Service Delivery Expectations

Services may be provided in residential settings, community locations, workplaces, volunteer sites, educational environments, recreational venues, and other integrated community settings.
Work schedules may include daytime, evening, weekend, holiday, and on-call hours to meet the needs of individuals served.
Travel throughout Northern Kentucky may be required to support community access, appointments, activities, and agency operations.
Maintain a flexible, person-centered approach to service delivery that promotes independence, inclusion, and meaningful community engagement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About the Company

Volunteers of America Mid-States

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