Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Residential Coordinator to join our Adult Community Clinical Supports (ACCS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.
What We Offer:
Meaningful Impact – Provide case management and hands-on leadership that ensures the health, safety, and well-being of individuals in residential group homes
Leadership Role – Supervise Residential Support Specialist staff and coordinate services to implement Individual Support Plan (ISP) goals and objectives
Dynamic, Hands-On Role – Oversee medication treatment and administration, crisis intervention, benefits management, and documentation across the residential program
Supportive Team Culture – Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork
Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more
Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience
What You Will Do:
Initiate, support, and ensure quality of life for individuals served through empowerment, safety awareness, respect, and dignity
Ensure overall health and well-being of individuals served by participating in Multidisciplinary Team meetings, accompanying individuals to medical appointments, and arranging follow-up care
Oversee all aspects of medication treatment and administration, including Health Care Provider Orders, Medication Administration Records, Current Medication Lists, Weekly and Monthly MAP Checklists, and Medication Occurrence Reports (MORs), ensuring corrective action from MAP audits occurs
Provide crisis intervention and emergency services as needed, including serving as a member of the on-call team
Act as a primary implementer of strategies to meet ISP goals
Take necessary action to protect individuals served in the event of an abuse/neglect complaint and complete required follow-up from internal and external investigations
Complete and review documentation within the electronic health record, including work prepared by supervisees, in a thorough and timely manner
Complete program-specific and time-sensitive documents, including Health Encounter Forms and Contract Reports, and ensure proper review before submission
Prepare documentation for the ISP process, including annual assessments, goals/objectives, support strategies, and progress summaries as required by BHN and DMH
Ensure communication occurs between staff, the program, outside agencies (including health care providers and pharmacies), and families
Recognize and report program-specific safety and maintenance concerns, ensuring property is safe and well maintained, and ensure fire drills are conducted per the Safety Plan
Ensure individuals served receive benefits management support, including Social Security, health insurance, food stamps, and housing subsidies
Follow agency policies in alignment with DMH Licensing and Certification requirements
Who You Are:
High School Diploma or GED plus 3 years relevant experience required, OR Associate's Degree or equivalent required; Bachelor's Degree preferred
Minimum of two years' experience in human services required; supervisory experience preferred
Valid driver's license and reliable car available for all working hours required
Committed to individual empowerment and growth, human rights, and community integration
Good organizational skills and excellent interpersonal, verbal, and written communication skills
Familiarity with internet, word processing, electronic file management, and email systems
We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.
Numbers & Facts
Location
Worcester, Massachusetts
Website
https://www.bhninc.org/about
Skills
Behavioral Healthunmatched
Case Managementunmatched
Clinical Supportunmatched
Communication Skillsunmatched
Community Supportunmatched
Compensation and Benefitsunmatched
Corrective Actionunmatched
Crisis Interventionunmatched
Cross-Functionalunmatched
Documentationunmatched
Documentation Reviewunmatched
Driver's Licenseunmatched
Email Technologyunmatched
Emergency Servicesunmatched
Employee Assistance Planunmatched
File Managementunmatched
Health Insuranceunmatched
Healthcareunmatched
Healthcare Providersunmatched
High School Diplomaunmatched
Hospital/Healthcare Constructionunmatched
Internet Service Providersunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Licensingunmatched
Medical Assistanceunmatched
Medical Record Systemunmatched
Medication Administrationunmatched
Medicationsunmatched
On Callunmatched
Organizational Skillsunmatched
People Managementunmatched
Plan Meetingsunmatched
Presentation/Verbal Skillsunmatched
Records Managementunmatched
Safety/Work Safetyunmatched
Team Playerunmatched
Time Managementunmatched
Word Processingunmatched
Writing Skillsunmatched
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