Residential Electrical Service Manager

Job Title: Residential Service Electrical Manager

Job Summary:
The Residential Service Electrical Manager oversees the daily operations of a residential electrical service division. This role is responsible for managing technicians, ensuring high-quality service delivery, maintaining safety and compliance standards, and driving profitability through efficient scheduling, customer satisfaction, and team development. The ideal candidate combines strong technical expertise with leadership, communication, and business management skills.

Why Vander Hyde?

• Competitive Pay: $75,000 - 90,000, based on experience
• Comprehensive Benefits: Our employees receive a freehealth insurance option, along with available coverage for dental and vision, and company-paid life insurance.
• Career Development: Ongoing training and advancement in a multi-trade environment
• Locally Owned, Family-Oriented: Over 36 years of success in West Michigan, built on trust, respect, and service
• Retirement Planning: 401(k) with a company match to help you build your future
• Field Ready Support: Company-Provided vehicle, phone, and uniforms for qualified roles
• You're Valued Here: Your work is recognized, your input matters, and your future is a priority

Key Responsibilities:

• Lead, supervise, and mentor a team of residential service electricians and apprentices
• Plan, schedule, and dispatch service calls to maximize efficiency and customer satisfaction
• Ensure all work complies with local, state, and national electrical codes and safety regulations
• Conduct regular performance evaluations, coaching, and training for team members
• Oversee troubleshooting, diagnostics, and resolution of complex electrical issues
• Manage inventory, tools, and materials to ensure technicians are properly equipped
• Monitor job costs, labor hours, and departmental profitability
• Develop and implement strategies to improve service quality, productivity, and revenue
• Handle escalated customer concerns and ensure positive resolution
• Collaborate with sales teams to identify opportunities for service upgrades and maintenance agreements
• Maintain accurate records of service calls, inspections, and compliance documentation

Qualifications:

• Journeyman or Master Electrician license
• 5+ years of experience in residential electrical service, with at least 2 years in a leadership role
• Strong knowledge of electrical systems, troubleshooting, and code requirements
• Proven leadership and team management skills
• Excellent communication and customer service abilities
• Experience with service management software and scheduling systems
• Valid driver's license and clean driving record

Skills & Competencies:

• Leadership and team development
• Problem-solving and decision-making
• Time management and organizational skills
• Financial awareness and budgeting
• Customer-focused mindset
• Adaptability in a fast-paced service environment

Working Conditions:

• Combination of office and field work
• May require on-call availability or after-hours support
• Exposure to typical electrical job site conditions

Career Path:
This role can advance into senior operations management, general management, or executive leadership positions within the organization.

Discover more about Vander Hyde and what drives us by visiting our website: https://www.vanderhyde.com/about-us

Join a team that values integrity, professionalism, and people. Take the next step in your career with Vander Hyde Mechanical today!