Residential HVAC Diagnostics Specialist

Picture a workday where you start in a well-stocked company vehicle, review your schedule on an industry-leading mobile app, and head out to help families restore comfort in their homes. As a Residential HVAC Diagnostics Specialist with Sears Home Services, you’ll combine mechanical know‑how with customer care to diagnose and repair home comfort equipment and related appliances—delivering reliable fixes and peace of mind.

Why you’ll love this career

• You thrive on solving puzzles—every system tells a story, and your diagnostic skills uncover the answer.
• You enjoy hands-on repair work and the satisfaction of bringing equipment back to life.
• You like being the go-to helper—customers see you as the hero who restores comfort.
• You prefer the open road to a desk—each day brings new homes, new challenges, new wins.

What’s in it for you

• Competitive hourly base tied to experience.
• Comprehensive benefits including medical, dental, and vision, plus a $4,000 annual subsidy for associates with dependents.
• 401(k) match: 100% company match up to 3%.
• More ways to earn: performance bonuses and sales incentives throughout the year.
• Flexible scheduling: our technicians are not on call.
• Year-round workload thanks to cross-training and Sears’ broad service footprint.
• Expert training through the Sears Technical Institute—six decades of technician development.
• Peer mentoring with an onboarding buddy and experienced mentors.
• Career advancement and cross-training opportunities—our average tenure is over 12 years.
• Tools that make work easier: company vehicle, uniforms, specialty tools, mobile phone, and an app that eliminates paperwork and provides technical support.

A day in the life

• Diagnose and repair residential HVAC systems and related home comfort appliances with speed, precision, and quality.
• Deliver a standout customer experience that consistently exceeds expectations.
• Offer practical, value-added solutions to help customers keep homes clean, comfortable, and protected.
• Maintain a clean, organized truck and manage parts efficiently.

What you’ll bring

• High school diploma or GED.
• EPA Type II or EPA Universal certification.
• Strong mechanical aptitude and proficiency with diagnostic/testing tools.
• Ability to follow standardized procedures to ensure quality workmanship.
• Comfort using a smartphone, including parts ordering.
• Valid driver’s license in the state of employment.

Core proficiencies

• HVAC
• HVAC/R Systems
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair

Compliance

Background & drug screen

Join Sears Home Services and be the trusted expert who restores comfort—one home at a time.