Residential HVAC Field Service Specialist

For more than 40 years, Airtron Heating & Air Conditioning has kept homeowners comfortable with reliable heating and cooling solutions, honest advice, and quality workmanship. We’re growing our Louisville team and seeking a Residential HVAC Field Service Specialist who takes pride in craftsmanship, supports teammates, and delivers an outstanding customer experience on every call.

A day in this role

You’ll start your morning with your schedule coordinated by the office, stock your vehicle with needed parts, and head into the field. From troubleshooting a no-cool call to performing seasonal maintenance, you diagnose issues, make sound recommendations, and complete precise repairs. You’ll perform start-ups and document test results when needed, communicate clearly with dispatch and customers, and leave each home spotless—floor savers on, tools organized, and the system running right.

How you’ll contribute

• Service, maintain, and repair residential heating and air conditioning equipment to manufacturer and company standards.
• Inspect ductwork and ensure company tools/materials remain in safe, serviceable condition.
• Identify components, wire controls, and commission complete residential systems.
• Systematically diagnose issues; recommend solutions and complete repairs to restore optimal operation.
• Perform equipment start-ups; test and record performance data to verify proper functionality.
• Conduct thorough system checks and proactively communicate outstanding concerns to dispatch/customers.
• Explain findings, services performed, and next steps in clear, customer-friendly language.
• Coordinate daily routing and updates directly with the office/dispatch team.
• Order required parts in advance and ensure you’re fully prepared for each appointment.
• Transport parts, materials, and tools to job sites and accurately account for assigned inventory.
• Complete all digital paperwork/tablet entries accurately and on time.
• Debrief each service visit with dispatch/customers and capture all required documentation.
• Leave work areas clean; maintain a neat, organized service vehicle inside and out.
• Uphold company performance standards, ethics, safety policies, and a courteous demeanor.
• Use protective floor savers on footwear in every customer home.
• Follow all safety procedures and perform other duties as assigned.

What you’ll need (minimum)

• High school diploma or GED
• 2+ years of residential HVAC experience
• EPA certification
• Proficient soldering/brazing skills
• Clear verbal and written communication in English
• Basic computer skills; able to use a computer, laptop, or tablet
• Comfort with internet and email tools (e.g., Microsoft Outlook)
• Valid driver’s license
• Ability to work overtime with short notice; occasional weekends

Preferred

• HVAC trade school certification
• More than two years of residential HVAC experience

What helps you thrive

• Growth mindset; eagerness to learn and contribute to a team
• Positive, collaborative attitude with field and office colleagues
• Relationship-building skills with customers and coworkers
• Comfort working across all levels of the organization
• Relevant experience may substitute for formal education
• Strong safety focus and commitment to a safety-first culture

Where you’ll work

• Primarily at occupied homes and active construction sites; limited office time
• Daily travel by vehicle between job locations
• Exposure to ladders, attics, crawlspaces, equipment, noise, dust, odors, and hazardous materials
• Indoor/outdoor work in all weather conditions with appropriate PPE

Physical demands

• Operate a motorized passenger vehicle or forklift
• Lift and move up to 50 lbs frequently
• Regular climbing, bending, crawling, kneeling, and crouching
• Work at heights; climb ladders and stairways
• Wear required PPE (hard hat, safety glasses, ear protection, masks/respirators, reflective vests, gloves, and safety-toe work boots)
• Extended periods of standing, walking, or sitting
• Hear and differentiate speech/sounds to safely use phones and equipment
• Close/distance/peripheral vision with normal depth perception (with or without correction)
• Clear spoken communication to convey information
• Enter data via keyboard or 10-key on handheld or computer
• Use arms/hands to reach, signal, grasp, lift, turn, push, and pull tools and materials

Your expertise toolkit

• HVAC/R Systems
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair

Notes: Responsibilities and physical expectations may vary by location.