The Residential Sales Manager will foster a culture of accountability, professionalism, and enthusiasm—ensuring our sales team continues to reflect the values that have made J & J Air one of the most respected HVAC companies on the Grand Strand.
This role is ideal for a sales leader who wants to build a high-performing team, grow with a respected company, and help deliver comfort solutions that truly improve clients’ homes and lives.
Key Responsibilities
Sales Leadership & Team Development
Lead, coach, and motivate the team of Comfort Consultants and sales personnel to achieve individual and team performance goals
Conduct regular ride-along sales calls to mentor team members and strengthen in-home selling skills
Lead weekly sales meetings that provide direction, training, accountability, and motivation
Ensure the team consistently follows company sales processes and maintains J & J Air’s high standards of professionalism
Sales Performance & Revenue Growth
Monitor daily sales performance, lead flow, and progress toward monthly revenue goals
Ensure incoming leads, referrals, and service-generated opportunities are properly managed and maximized
Support the sales team in developing proposals for complex projects and high-value opportunities
Review and approve sold jobs to ensure accuracy, completeness, and adherence to company standards
Run in home sales calls to supplement sales team in event of an absence
Customer Experience & Brand Reputation
Ensure every client interaction reflects J & J Air’s reputation for quality, integrity, and service excellence
Promote high-efficiency HVAC systems and comfort solutions that provide long-term value to clients
Confirm financing options are presented in all proposals to help clients make confident decisions
Ensure post-installation follow-ups to strengthen relationships and generate referrals
Lead Development
Collaborate with marketing manager to plan and implement marketing campaigns and promotional activities
Develop strategies to increase referral business and client-generated leads
Support sales team by participating in J & J Air sponsored events
Operational Collaboration
Work closely with the Service Manager to maximize service-generated leads and ensure strong communication between departments
Support scheduling and proposal preparation during high call volume periods
Daily Focus Areas
Review sales pipeline and lead status
Track progress toward daily and monthly sales targets
Support Comfort Consultants with active quotes and proposals
Review sold jobs for quality and accuracy
Coordinate with service and installation teams to maintain smooth project flow
Assist clients directly when needed, including walk-ins and appointment requests
Success Metrics
The effectiveness of the Residential Sales Manager will be measured through key performance indicators including:
Achievement of monthly and annual sales revenue goals
Growth in team-generated leads and referral business
Consistent adherence to company sales processes
Increased service technician referral opportunities
Customer satisfaction ratings of 95% or higher
Year-over-year growth of residential replacement sales budget