Residential HVAC Service Manager

Since 1996, Carew Heating & A/C, Inc. has been the go-to for quality service in our community. We are a dedicated team of home service experts who always go the extra mile to ensure peak performance for our customers'' heating, air conditioning, plumbing, and electrical systems.

We are looking for a high-energy, hands-on Residential HVAC Service Manager to take the reins of our service division in Watertown, WI. This isn't a desk job where you just look at spreadsheets; we need a leader who loves getting into the field alongside our technicians to sharpen their troubleshooting skills and elevate their customer service game. If you are a technical expert who knows how to inspire a team, deliver top-tier service, and help technicians maximize every customer interaction, Carew is the long-term home you've been looking for.

Why work for Carew?

• Great company culture that focuses on growth, teamwork, and respect, and we like to have fun too!

• Employee benefits start on the 1st of the month following hire date.

• Medical (3 affordable medical plans to choose from), Dental and Vision Insurance

• Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance

• Employee Assistance Program (EAP)

• Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield

• 401k with Company Match!

• Tuition Reimbursement

• Paid Time Off and 9 Paid Holidays

• Compensation: $80,000-$100,000 salary plus bonus

What You''ll Do:

• Direct, mentor, and inspire our team of HVAC service technicians to achieve top-tier craftsmanship and efficiency.
• Jump into the field alongside your team, providing active ride-alongs to sharpen their technical diagnostics and perfect their customer turnover presentation.
• Oversee the daily pulse of the service department-including dispatching efficiency, scheduling flow, and tracking service callbacks-to maximize productivity.
• Act as the ultimate technical resource, stepping in to solve complex residential equipment headaches and guide technicians through tricky diagnostics.
• Keep our fleet and warehouse running smoothly by tracking inventory levels, minimizing part delays, and managing tools.
• Champion a zero-compromise safety environment, ensuring all field operations match industry regulations and company safety standards.

What You Bring:

• A background of successful leadership within an HVAC service department or a closely related residential service environment.
• A true leader who thrives on leaving the desk behind to train, motivate, and develop technicians right at the job site.
• Comprehensive understanding of residential HVAC systems, components, and air distribution, with the ability to troubleshoot anything that comes your way.
• Strong verbal and written skills, allowing you to easily build trust with homeowners, align your tech team, and collaborate with internal office staff.
• Exceptional organizational skills with a knack for managing shifting priorities and staying calm in a high-volume environment.
• A valid driver's license with an acceptable driving record, and the ability to clear our standard drug screening and background check.

Physical Requirements & Work Location

• Ability to work comfortably in unconditioned spaces subject to extreme seasonal temperatures, including sub-zero winters and high-heat summers.
• Ability to safely navigate residential spaces, including entering and working in basements, crawlspaces, attics, and utility closets.
• Ability to occasionally lift, carry, or move tools, equipment, or parts weighing up to 50 pounds.
• Frequent bending, kneeling, crouching, reaching, climbing ladders, and standing or walking for extended periods.

Ready to step out of the corporate box and lead a department where your impact is truly valued? If you are a field-tested leader who loves building up technicians and driving department success, we want to hear from you. Apply today to claim your seat at Carew Heating & A/C, Inc. and take your management career to the next level!