Residential HVAC Service Manager

B&J Plumbing, Heating, and Air

Wilson, NC

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Background Investigation, Best Practices, Coaching, Communication Skills, Continuous Improvement, Customer Experience, Customer Support/Service, Detail Oriented, Driver's License, Follow Through, HVAC, Identify Issues, Leadership, Maintenance - HVAC, Maintenance Services, Onboarding, Operational Improvement, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Plumbing, Problem Solving Skills, Project Execution, Sales, Team Building, Team Player, Technical Leadership, Technical Support, Time Management, Warehousing

LOCATION

Wilson, NC

POSTED

1 day ago

If you're an experienced Residential HVAC Service Manager looking for a company that values your leadership, supports your growth, and gives you the opportunity to make an impact, we'd love to meet you!

B&J Plumbing, Heating, and Air Conditioning is looking to add an experienced Residential HVAC Service Manager to our team. As a family-owned and operated company serving homeowners for over 40 years, we’ve built a reputation for quality, integrity, and exceptional service. We’re looking for a leader who takes pride in developing technicians, improving operations, delivering an outstanding customer experience, and helping our team continue to grow.

Reasons to Join B&J Plumbing, Heating and Air Conditioning:

Competitive salary plus bonus opportunities.
Company-sponsored medical, dental, and vision benefits.
Paid Time Off (PTO) and paid holidays.
100% company-paid medical, dental, and vision premiums.
401(k) retirement plan with company match.
Company-provided truck with dispatch from home.
A company that invests in your success so you can build a comfortable, stable lifestyle.

Responsibilities:

Lead, coach, and develop a team of residential HVAC Service technicians.
Oversee daily service schedules to ensure jobs are completed safely, on time, and to company standards.
Review and drive key performance indicators (KPIs) to improve team performance, quality, and efficiency.
Provide technical guidance and support to installation crews on complex jobs.
Collaborate with the sales, dispatch, warehouse, and service teams to ensure smooth project execution.
Conduct ride-alongs, performance evaluations, and regular coaching sessions to support employee growth.
Foster a positive, team-oriented culture focused on accountability, professionalism, and continuous improvement.
Assist with interviewing, hiring, and onboarding new HVAC service team members as needed.

Qualifications:

Minimum of 2 (two) years of residential HVAC service leadership experience and 5 (five) years of residential HVAC service technician experience.
Strong knowledge of residential HVAC systems, service procedures, and industry best practices.
ServiceTitan experience is highly desirable.
Excellent communication and customer service skills.
Strong attention to detail and follow-through.
Excellent troubleshooting, problem-solving, and decision-making skills.
Strong leadership, coaching, and team development abilities.
Valid driver's license with a clean driving record.
Must be able to pass a background check.

Join a company that stands behind its team, invests in its people, and gives you the opportunity to make a lasting impact. Apply today and build your future with B & J Plumbing, Heating & Air Conditioning!

About the Company

B&J Plumbing, Heating, and Air

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Residential HVAC Service Manager

B&J Plumbing, Heating, and Air

Wilson, NC

About the Company

B&J Plumbing, Heating, and Air

Resume Resources

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