Residential Leasing Coordinator
SVN | Real Estate Associates is seeking an experienced Residential Leasing Coordinator to join our Property Management team in Durham, North Carolina.
SVN | Real Estate Associates is a full-service real estate firm providing residential and commercial property management, commercial brokerage, leasing, and other real estate services throughout the Triangle.
This is not a traditional onsite apartment community leasing position. Our residential management portfolio consists of rental properties located throughout Durham and the surrounding Triangle area. The Residential Leasing Coordinator works from our Durham office and helps manage leasing activity across the residential portfolio.
Your Role as a Residential Leasing Coordinator with SVN | Real Estate Associates
The Residential Leasing Coordinator serves as a primary point of contact for prospective residents and helps manage the leasing process from initial inquiry through application and lease preparation.
The position requires someone who can manage multiple prospects, properties, applications, and priorities while maintaining professional communication and accurate records. Successful candidates will be organized, responsive, comfortable working independently, and able to take ownership of responsibilities through completion.
Responsibilities include:
- Responding promptly and professionally to prospective resident inquiries by phone, email, text, and online leasing platforms
- Maintaining guest cards, prospect information, and leasing activity in AppFolio
- Following up consistently with prospects and applicants throughout the leasing process
- Maintaining a working knowledge of available properties, rental rates, availability, qualification requirements, and leasing criteria
- Maintaining and monitoring residential rental listings for accuracy
- Coordinating rental applications and communicating with applicants regarding required information and next steps
- Working closely with the Residential Property Manager as applications move through review, approval, and lease preparation
- Monitoring leasing activity and identifying properties receiving limited inquiries or applications
- Tracking prospect feedback and recurring concerns that may be affecting leasing activity
- Coordinating with Property Management, Maintenance, and Turnover staff regarding property readiness and availability
- Maintaining accurate leasing records, notes, and documentation
- Following Fair Housing requirements and company leasing procedures
Requirements for Residential Leasing Coordinator
We are seeking candidates with substantial experience working in a professional business or leasing office environment. This is not an entry level office position.
You will need:
- A minimum of 3 years of professional experience in a business office, property management office, real estate office, leasing office, or similar professional environment
- Excellent interpersonal and communication skills, both oral and written
- Strong organizational and time management skills
- Demonstrated experience managing multiple responsibilities, deadlines, customer communications, and administrative processes
- Strong attention to detail and consistent follow through
- The ability to work independently while also working effectively as part of a team
- Proficiency with Google Workspace and other business software
- The ability to learn and work efficiently within property management and online leasing platforms
- A valid driver's license and reliable transportation
- A professional attitude and strong work ethic
Previous residential leasing, property management, or real estate experience is strongly preferred. Experience with Appfolio or similar property management software is also preferred.
Schedule and Work Location
This is a full-time, in-office position and is not eligible for remote work.
Typical schedule:
Monday through Friday
8:00 AM to 5:00 PM
Weekend work is very limited and may occasionally be offered or required based on business needs.
All SVN® offices are independently owned and operated and are equal opportunity employers.
Job Type: Full-time
Schedule:
- 8-hour shift
- Monday to Friday
- Very limited weekend options
Work Location: In person
Serving Durham, the Triangle, & beyond since 1968.
Join Our Team!
At SVN | Real Estate Associates, we’re a locally owned, family-oriented commercial real estate and property management firm with deep roots in the Triangle and a national network through SVN. We believe great real estate starts with great people. We value collaboration, accountability, professionalism, and a willingness to pitch in and help one another.
Our team works across brokerage, property management, accounting, marketing, maintenance, and operations, giving our employees the opportunity to make a meaningful impact and grow with the company. If you’re looking for a workplace where your contributions matter, your ideas are valued, and you can build a career alongside a supportive team, we’d love to hear from you.