Residential Life Front Desk Student Employee

Front Desk Employee

As a Front Desk Employee within Residential Life, individuals in this role will play a key part in fostering a safe, welcoming, and supportive environment within the residence halls. This position involves serving as the first point of contact for residents and guests, supporting the day-to-day operations of Residential Life. This role requires strong interpersonal skills, dependability, and a commitment to excellent customer service. Specific tasks include welcoming and assisting students, monitoring security cameras, managing community resources (e.g., check-in/out of equipment), and handling administrative duties. Students will gain valuable experience in customer service, safety and security monitoring, problem-solving, and teamwork while contributing to the overall safety, efficiency, and sense of community within Residential Life.

Job Responsibilities

1. Welcome and assisting students, residents, and guests while providing excellent customer service.
2. Maintaining a safe and inviting front desk environment by monitoring activity and reporting concerns to Residential Life staff
3. Managing the check-in and check-out of community resources (e.g., sports equipment, board games, cleaning supplies)
4. Monitoring residential hall security cameras and responding appropriately to issues
5. Addressing resident questions and concerns with professionalism, discretion, and care
6. Assisting Residential Life staff with administrative tasks and other duties as assigned

Core Competencies

• Communication & Influence
• Interpersonal Effectiveness
• Critical Thinking & Problem Solving

Minimum Qualifications

• Ability to work independently and as part of a team
• Dependability and accountability
• Detail-oriented and reliable
• Positive and enthusiastic attitude
• Commitment to access and opportunity

Physical Demands

• Be able to sit for long periods of time.

Skills Required

• Strong organizational and communication skills
• Excellent customer service skills

Position Pay: $15/hr

Hours per week: 10 hrs

Start Date: 08/20/2026

End Date: 05/03/2027

NOTE: Applicants must be work study eligible and have a work study award in their financial aid package to apply for this position.