Residential Life Office Lead-SW

Number of Openings: 1

Purpose/Objective of the Role:

The Residential Life Office Lead is a student leadership position that supports the daily operations of the Residential Life & Dining Services office. The position helps coordinate office schedules, communication, projects, front desk coverage, and general administrative responsibilities. This role is intended for a reliable and organized student who can work independently, take initiative, follow through on assigned tasks, and help ensure that office operations remain organized and consistent. Interviews will begin on September 1, hiring decisions will be made by September 9, and the selected candidate will begin work on September 14.

Tasks & Responsibilities:

• Create and maintain the Student Office Assistant schedule and help ensure front desk shifts are covered.
• Communicate schedule changes, coverage needs, reminders, and office expectations to Student Office Assistants.
• Assist department staff with organizing daily and weekly tasks, tracking projects, managing deadlines, and addressing recurring office needs.
• Monitor and respond to low-level office emails using approved templates and department guidance.
• Forward or flag emails and concerns that require professional staff review.
• Provide accurate and respectful information to students, families, visitors, and campus partners.
• Serve as a peer resource for Student Office Assistants and help train them on customer service, phone etiquette, office expectations, and common procedures.
• Communicate concerns regarding attendance, performance, or follow-through to department staff.
• Greet visitors, answer phone calls, route questions appropriately, and provide general front desk assistance.
• Assist with mail, keys, forms, student records, signage, filing, copying, and other administrative tasks.
• Help maintain a welcoming, organized, and professional front office environment.
• Support major departmental processes, including housing selection, move-in, move-out, and break housing.
• Maintain confidentiality regarding student information and office records.
• Follow FERPA requirements and department expectations when handling student information.
• Use good judgment and escalate sensitive, complex, or policy-related concerns to professional staff.

Qualifications:

• Strong organizational and time-management skills.
• Reliability, punctuality, and consistent attendance.
• Strong written and verbal communication skills.
• Ability to follow directions and complete tasks independently.
• Ability to take initiative and identify tasks or concerns that need attention.
• Comfort using email, Google Sheets, calendars, and basic office technology.
• Ability to manage multiple priorities and meet deadlines.
• Willingness to learn Residential Life & Dining Services processes and policies.
• Positive attitude and ability to work effectively with students, staff, families, and campus partners. • Ability to maintain confidentiality and use appropriate judgment.

Potential Future Career Benefit:

This position provides experience in office administration, scheduling, customer service, peer leadership, written and verbal communication, project coordination, problem-solving, confidentiality, and professional workplace expectations. These skills can benefit students pursuing careers in higher education, student affairs, business, human resources, communications, administration, customer service, or other leadership-focused fields.

NOTE: Employment sponsorship is not available for this position. Applicants must be currently authorized to work in the United States.

Application Instructions:

Complete the ADP application by selecting "Apply" button and answer all questions.

Supervisor: Molly Grace Lovette

Commitment: 18.5 hours per week max ($15.00 per hour)

Term: (2026-2027) Fall & Spring, temporary, part-time position