Residential Maintenance Manager

Residential Maintenance Manager Job Description

Job Title: Residential Maintenance Manager
Department: Property Management / Maintenance
Reports To: Regional Property Manager or Community Manager

Position Summary

The Residential Maintenance Manager is responsible for overseeing all maintenance operations for a residential community, ensuring properties are safe, functional, and well-maintained. This role supervises maintenance staff, coordinates repairs and preventative maintenance, manages vendor relationships, and ensures compliance with company standards, safety regulations, and local building codes. The ideal candidate is a hands-on leader with strong technical knowledge in HVAC, plumbing, electrical, carpentry, and general building maintenance.

Key Responsibilities

• Supervise, train, schedule, and evaluate maintenance technicians and grounds staff.
• Plan, assign, and monitor daily work orders to ensure timely completion.
• Oversee preventive maintenance programs for apartment homes, common areas, and building systems.
• Coordinate unit turns to ensure apartments are move-in ready by scheduled deadlines.
• Troubleshoot and perform complex repairs involving HVAC, plumbing, electrical, appliances, carpentry, drywall, painting, and mechanical systems.
• Manage emergency maintenance situations, including participation in an on-call rotation.
• Inspect completed work to ensure quality standards are met.
• Maintain inventory of maintenance supplies, tools, and equipment while controlling costs.
• Obtain bids, coordinate, and supervise outside contractors and vendors.
• Ensure compliance with OSHA regulations, Fair Housing standards, EPA guidelines, and local building codes.
• Maintain accurate maintenance records, inspections, work orders, and preventive maintenance schedules using maintenance management software.
• Develop and manage departmental budgets while monitoring expenses.
• Conduct routine property inspections and identify capital improvement needs.
• Promote a clean, safe, and professional environment for residents and employees.
• Respond professionally to resident maintenance requests and resolve concerns promptly.

Qualifications

• High school diploma or GED required; technical certification or trade school education preferred.
• 5+ years of residential or commercial maintenance experience.
• 2+ years of maintenance supervisory or management experience preferred.
• Strong knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, drywall, painting, and general building maintenance.
• EPA Universal Certification preferred.
• HVAC certification preferred.
• Valid driver's license with acceptable driving record.
• Ability to use computers, maintenance software, Microsoft Office, and mobile work order systems.
• Excellent leadership, organizational, communication, and customer service skills.

Required Skills

• Leadership and team management
• Preventive maintenance planning
• HVAC troubleshooting and repair
• Plumbing and electrical repairs
• Appliance repair
• Carpentry, drywall, and painting
• Budget management and cost control
• Vendor and contractor management
• Work order management systems
• Inventory control
• OSHA and safety compliance
• Time management and prioritization
• Problem-solving and decision-making
• Customer service and resident relations

Physical Requirements

• Frequently lift and carry up to 75 pounds.
• Ability to stand, walk, climb ladders, kneel, crawl, and work in confined spaces.
• Ability to work indoors and outdoors in varying weather conditions.
• Respond to after-hours emergency maintenance calls as required.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Company-provided tools and equipment (where applicable)
• Professional development and certification assistance
• Career advancement opportunities

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