Residential Plumbing Service Manager

Ethical Plumbing Services

  • Taylors, SC
  • 3 days ago
  • Full-time
Want to know if you’re a fit?
Upload your resume and let our AI show you.

Skills

  • Budgetingunmatched
  • Coachingunmatched
  • Communication Skillsunmatched
  • Continuous Improvementunmatched
  • Customer Satisfactionunmatched
  • Customer Support/Serviceunmatched
  • Driver's Licenseunmatched
  • Health Insuranceunmatched
  • Leadershipunmatched
  • Maintenance - Plumbingunmatched
  • Maintenance Servicesunmatched
  • Mentoringunmatched
  • On Site Supportunmatched
  • Performance Managementunmatched
  • Performance Metricsunmatched
  • Plumbingunmatched
  • Profit & Lossunmatched
  • Salesunmatched
  • Team Lead/Managerunmatched
  • Team Playerunmatched
  • Warehousingunmatched
  • Website Conversionunmatched

Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Free food & snacks
  • Health insurance
  • Paid time off

Lead a Team. Build a Department. Make an Impact.


Ethical Plumbing is seeking an experienced Residential Plumbing Service Manager to lead our growing residential service department. This is an opportunity for a proven leader who enjoys coaching technicians, improving performance, and building a culture focused on customer service and accountability.


If you're looking for a position where you can truly make a difference—not just maintain the status quo—we want to talk with you.


What You'll Do


  •  Lead, coach, and mentor a team of residential service plumbers. 
  •  Conduct ride-alongs and in-field coaching to improve technician performance. 
  •  Hold weekly training meetings and monthly one-on-one coaching sessions. 
  •  Improve department conversion rates, average ticket, gross profit, and customer satisfaction. 
  •  Review KPIs and create action plans for continuous improvement. 
  •  Work closely with dispatch, customer service, warehouse, and company leadership. 
  •  Reduce callbacks and warranty work through training and accountability. 
  •  Ensure technicians maintain professional appearance, communication, and workmanship. 
  •  Recruit, interview, hire, and develop future technicians. 
  •  Foster a positive, team-oriented culture built on integrity and excellence. 
Qualifications


Required


  •  South Carolina Master Plumber License (or ability to obtain quickly) 
  •  Minimum 5 years of residential plumbing experience 
  •  Minimum 3 years managing residential service technicians 
  •  Strong leadership and coaching skills 
  •  Excellent customer service and communication abilities 
  •  Valid driver's license with a clean driving record 
Preferred


  •  Professional leadership or sales training through Nexstar or similar organizations 
  •  Experience with Housecall Pro, ServiceTitan, or other field service management software 
  •  Experience managing KPIs and departmental budgets 
  •  Proven success improving technician performance and profitability

Numbers & Facts

LocationTaylors, SC
Job TypeFull-time

Similar Jobs

See more jobs