Customer-based activities involved in this position require an individual who is professional, independent, adaptable, dependable, and who possesses initiative within the scope of his/her experience. The ability to effectively communicate with all customers and fellow staff. Representative duties include:
- Perform repairs, installation, routine service and maintenance on residential and light commercial plumbing equipment to the standards set forth by ZPH through initial and on-going training
- Assess client concerns and provide recommendations to address their concerns
- Make necessary on-site repairs or schedule repairs to be completed with client approval
- Keep detailed account of work performed during each scheduled appointment, including all information and signatures
- All on-site financial transactions for completed work by clients and the responsible handling of cash, checks, and credit cards after work is completed
- The ability to effectively use and take care of a company provided mobile communication device after trial employment period. Provide timely and professional communication through email, text, and phone to fellow staff and clients
- Utilize and understand company dispatching software
- Maintain a professional appearance at all times - company uniforms provided
- Perform related duties as assigned by manager, supervisor, or President
- Physical demands include driving, getting in and out of a work truck, lifting tools and equipment in and out of a truck, climbing ladders and stairs, bending and stretching to gain access to equipment located throughout homes and businesses
- Perform job duties without direct oversight or assistance
- Maintain regular communication with office personnel for status updates and job scheduling
- Submit parts-requests to the Parts Department for Work in Progress (WIPs) repairs and follow-through with work-in-progress jobs with clients and office staff
- Provide thorough and prompt follow-up communication to clients
- Maintain a clean, organized and fully stocked company vehicle; which are to be washed weekly and waxed twice a year
- Provide personal tools as set forth by company tool policy
- Working hours typically between 7 a.m. and 4 p.m. Monday through Friday with the understanding that hours will fluctuate. Some Saturdays may be available. Schedules will be determined at the time of hire. After-hours coverage will be determined by Plumbing Supervisor
- Provide all clients with absolute discretion and privacy regarding them, their family, home and anything therein before, during, and after work is completed
- Keep all client relationships consistent, positive and only as working relationships
- Adherence to ZPH handbook, policies and procedures
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