POSITION OVERVIEW
The
Residential Post-Sales Coordinator is a mission-critical role that keeps our sales, production, and customer service functions operating in perfect sync. If you thrive on structure, take pride in accuracy, and find genuine satisfaction in helping a team run smoothly, this position was built for you.
You will serve as the central point of contact between our residential sales team, our production office, and our customers ensuring every job moves from signed contract to completed installation without a hitch.
Key Responsibilities Job & Production Management
- Assemble complete job packets with verified accuracy before handoff to production.
- Track every residential job from contract execution through installation and final completion.
- Coordinate and schedule installation dates in alignment with sales staff and production capacity.
- Process Line Locate requests through Texas 811 in a timely and compliant manner.
Customer & Payment Processing
- Process customer payments accurately and promptly, including deposits and final invoices.
- Manage inbound customer calls and inquiries with a warm, professional, and solution- focused approach.
- Keep customers proactively informed of scheduling updates and project milestones.
Sales Team Support
- Manage residential sales staff calendars, coordinate appointments, and maintain scheduling accuracy.
- Provide day-to-day administrative support to the residential sales team to maximize their selling time.
- Answer and route incoming calls to the appropriate team members efficiently and professionally.
Administrative Operations
- Maintain organized digital and physical filing systems; scan, file, and manage documents with consistency.
- Greet office visitors and handle general correspondence, including emails and routine inquiries.
- Uphold established workflows while continuously identifying opportunities to improve efficiency.
Who We Want We are not just filling a seat we are looking for a specific kind of person. Our ideal candidate
brings:
Detail-Oriented - You catch discrepancies in job packets and payment records before they become costly problems.
Highly Organized - You manage multiple jobs in various stages simultaneously without losing the thread. You build systems that keep everyone informed and nothing falls through the cracks.
Proactive Communicator - You keep sales reps, customers, and the production team in the loop without being prompted. People feel informed and at ease because of you.
Calm Under Pressure - Busy phones, competing deadlines, and last-minute changes don't rattle you. You prioritize quickly, stay focused, and bring steadiness to the team around you.
Team-Oriented - You find real satisfaction in helping others succeed. You take ownership of your role, support your colleagues, and understand that the team wins together.
Customer-Friendly - Your phone and email communication is warm, clear, and professional even on difficult days. Customers feel heard and valued after every interaction.
Process-Minded - You respect established workflows and look for smart ways to improve them over time. You are consistent, not reactive.