Residential Programs Coordinator

Overview

We are seeking a Residential Programs Coordinator to provide leadership, oversight, and operational support within residential treatment programs. This role is responsible for supervising staff, coordinating daily operations, supporting admissions and census goals, and ensuring a safe, structured, and recovery-oriented environment. The ideal candidate is an organized, self-directed leader with strong communication skills and experience in staff supervision and program coordination.

Chestnut Health Systems™ is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

Responsibilities

• Supervise, hire, schedule, and evaluate assigned staff to ensure adequate coverage and optimal program operations
• Provide leadership, coaching, and mentorship to Residential Technicians, Drivers, Recovery Support Staff, and Interns
• Support staff retention and deliver a strong onboarding experience to promote engagement and high-quality service delivery
• Coordinate staffing schedules, including coverage for unplanned absences
• Collaborate with leadership to maintain optimal census levels and support admissions processes
• Provide and document supervision; complete performance evaluations in a timely manner
• Review and approve staff timesheets and time-off requests in alignment with payroll schedule
• Oversee ordering and maintenance of non-medical supplies and inventory
• Maintain menus in collaboration with dietician and food service providers; ensure compliance with food sanitation standards
• Coordinate and participate in staff meetings, quality management (QM) activities, and program initiatives
• Ensure residential units are clean, safe, and conducive to recovery in collaboration with facilities and unit staff
• Maintain a strong on-site presence to support staff, address issues, and model best practices
• Promote a team-oriented environment that emphasizes communication, accountability, and continuous improvement

Leadership & Culture

• Model recovery-oriented values including hope, respect, empowerment, wellness, and connectedness
• Foster a strengths-based, trauma-informed approach in all staff and client interactions
• Encourage staff development, engagement, and participation in program growth
• Promote healthy work practices, including appropriate breaks and work-life balance
• Maintain accessibility and responsiveness to staff needs while reinforcing accountability and professionalism

Qualifications

• High school diploma or equivalent required; some college preferred
• Minimum of three (3) years of experience in scheduling, inventory management, or program coordination
• At least one (1) year of supervisory experience required
• Must obtain Food Sanitation certification within 6 months of hire (if not already certified)
• Strong verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel) and electronic medical record (EMR) systems
• Demonstrated ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work independently and exercise sound judgment in scheduling and admissions-related decisions
• Understanding of staff recruitment, engagement, retention, and training practices
• Ability to maintain confidentiality and adhere to organizational and documentation protocols

Are you intrigued by this job but don’t meet every requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about this opportunity but your experience doesn’t align perfectly, we encourage you to apply.

Chestnut Health Systems is a leader in advancing health equity and delivering high-quality, integrated care in underserved communities. Our teams are driven by compassion, innovation, and a shared mission to make a meaningful difference.

Chestnut offers a competitive salary structure and robust benefits package.

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $49,000 - $55,000 annual salary. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.

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