POSITION DESCRIPTION: Residential Quality Assurance Director
IMMEDIATE SUPERVISOR: Administrator Director/Program Director
Summary)
The Quality Assurance Director supports the Administrator/Program Director and oversees the daily operations, quality assurance, and compliance functions of Heart to Heart Mental Health Services. This role ensures all residential and community services meet DBHDS, Human Rights, HCBS, and Medicaid Waiver standards, while aligning with the agency’s mission and policies.
Key Responsibilities
Program & Service Delivery
Plan, implement, and monitor residential service delivery and performance standards.
Ensure compliance with all regulatory agencies and professional guidelines.
Conduct diagnostic assessments and gather supplemental records.
Interview individuals and families to determine service needs.
Develop and review Individual Service Plans; monitor service quality.
Prepare required quarterly and administrative reports.
Review DSP documentation weekly and ensure timely corrections.
Use WAMS to upload plans, review authorizations, and communicate with coordinators.