Residential Refrigeration & Appliance Field Service Technician
Req ID: 1021264BR | Company: Sears Home Services | Location: Bremerton, WA 98312
A day in this role
You start the morning in your company vehicle, routes and jobs loaded on an industry-leading app. First stop: a refrigerator that won’t cool. You diagnose, source the part from your mobile, and restore a kitchen to working order. Next, a dryer that won’t tumble and a dishwasher flashing error codes—each visit a new puzzle to solve, each fix a homeowner’s relief. Throughout the day you keep your truck organized, communicate clearly with customers, and deliver the kind of service that makes you the hero of the home.
What you’ll work on
In-home diagnosis and repair of major appliances: refrigerators, washers, dryers, dishwashers, and microwaves
Consistently delivering an excellent customer experience
Offering value-added solutions that keep homes clean, comfortable, and protected
Maintaining a well-organized service vehicle and managing parts efficiently
Performing other duties as assigned
Compensation and benefits
Hourly base rate: $21 - $30, depending on experience, certification, and location
Health benefits: Comprehensive medical, dental, and vision. Under the Transform Health and Welfare Plan, each eligible employee may receive up to $4,000 annually toward the cost of dependent tier medical coverage, prorated throughout the plan year
401(k) match: 100% match on the first 3% of salary contributed before tax
More ways to earn: Additional performance bonuses and sales incentives throughout the year
Year‑round work: Large scale and wide product range keep techs busy in every season
Expert training: Best-in-class instruction; tens of thousands trained by Sears Technical Institute over 60+ years
Peer mentoring: Onboarding buddy and experienced mentors to accelerate your growth
Career advancement: Cross-training and many paths to grow; average tenure is >12 years
Tools provided: Company vehicle, uniforms, specialty tools, mobile phone, and an app that eliminates paperwork and provides technical support
What you bring
High school diploma or general education degree (GED)
EPA Type I or EPA Universal certification
Strong mechanical aptitude; comfortable using test and repair tools
Experience diagnosing and repairing home appliances (preferred)
Ability to follow directions and processes to ensure quality workmanship
Comfort using a smartphone for part ordering and job documentation
Successfully pass a background & drug screen
Valid driver’s license for the state(s) where you work
Ability to travel up to 100%; Road Warrior (75% or more)
Flexible schedule with variable hours and required overtime as needed
Ability to read, understand, and apply technical documentation
Excellent communication skills, verbal and written; ability to read, write, and speak English
Physical ability to constantly lift, carry, push, or pull up to 20 lbs; frequently up to 50 lbs; occasionally up to 100 lbs
Ability to constantly reach outward, handle/finger objects, stand, walk, sit, and type
Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl
Occasional reaching above shoulder
Ability to drive an automatic transmission vehicle