We’re looking for a Residential Account Manager who enjoys helping customers, building trust, and recommending solutions that protect homes and families. This role blends customer service and inside sales, handling inbound calls while supporting long-term customer relationships.
If you’re organized, confident on the phone, and thrive in a fast-paced, team-oriented environment — we’d love to meet you.
What You’ll Do
- Answer inbound customer calls and respond to inquiries about residential pest control services
- Recommend and sell services based on customer needs
- Schedule and manage customer appointments accurately
- Assist with renewals, inspections, and follow-up calls
- Communicate with field technicians, sales teams, and management
- Resolve customer concerns and support account retention
- Maintain accurate customer records using company systems
What We’re Looking For
- 5 years of experience in customer service or call center roles preferred
- 2 years of sales experience required
- Strong communication skills with a friendly, professional phone presence
- Comfortable discussing pricing and service options
- Ability to multitask and stay organized in a busy office environment
- Basic computer skills and willingness to learn company systems
- Positive attitude, strong work ethic, and team-first mindset
Nice to Have (But Not Required)
- Experience with CRM or scheduling software (Clypboard a plus)
- Familiarity with Google Workspace or Microsoft Office
- Experience in home services, pest control, or similar industries
Why Work at Lloyd Pest Control
- Family-owned company with a long-standing reputation
- Supportive, collaborative team environment
- Training provided — we invest in your success
- Opportunities for growth and advancement
- Stable, full-time position with performance incentives