Responsibilities & ExpectationsAs a Residential Security Agent you will be tasked with numerous functions, providing overall support to protective security operations in a fast-paced residential environment.The following are basic functions and responsibilities of this role:
Be responsible for safeguarding the client, family, guests and personal property located at the residence or other client owned properties.Incorporate the client's core values and code of conduct in all decisions and actions.Be responsible for making real-time operational decisions that enhance safety for the client, family members and all persons on property.Maintain and manage all security logs, radio logs, visitor information, residence audits, vehicle inspections, and security phone communication.Monitor the residential intrusion detection system, panic alarms, and CCTV camera system.Access control for visitors, employees, and vendors.Demonstrate effective communication with the client, the family, and other team members.Maintain discretion and confidentiality.Promote and establish effective working relationships with the client and the Team Lead to quickly resolve operational issues without affecting the client's quality of life.Partner with various intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats.Detect and report suspicious activity and security vulnerabilities.Be able to operate in a dynamic, multifaceted, and fast-paced environment.
Qualifications
1-3 years of experience in Residential SecurityPrior military, law enforcement, or private security is a plus.Experience providing physical security, emergency response, surveillance detection, secure transportation.Prior training in incident response, emergency medicine, etc.Ability to work irregular, extended hours, last minute requests as dictated by client needs (shifts to include nights, weekends, and holidays)Professional and friendly communicator with a positive attitude and commitment to excellence (prior experience in customer service or hospitality industries preferred).Excellent communication skills (verbal and written)Must maintain mental and physical readiness, including swimming and water proficiencyMust possess:
Current ACLS and CPR certifications (AHA or equivalent)Valid and current HI and CA guard cards (HI can be acquired remotely during hiring process)High school diploma, GED, or equivalentValid and current driver's licenseValid U.S Passport
Must Pass:
Physical Readiness Test (PRT) prior to offer of employmentCrisis24's Protective Operations Course or have accredited course Crisis24 honorsPre-employment Background Investigation (BGI)Random drug screenings
Additional Benefits
Cost of living support for full-time agents living in HIMedical, Dental, Vision, and Life Insurance, Competitive 401kEmployee Assistance Program (EAP)Renewal fees associated with guard/firearm license renewals and firearm requalification.Hundreds of training courses, exercises, and certifications.Paid time offProfessional development assistance