Communication Skills, Customer Relations, Dental Insurance, Driver's License, Emergency Services, Environmental Protection Agency (EPA), HVAC, Hand Tools, Health Insurance, Identify Issues, Interpersonal Skills, Lift/Move 50 Pounds, Maintenance - HVAC, Maintenance Services, On Call, On Site Support, Organizational Skills, Preventative Maintenance, Safety Standards, Small Business, Systems Administration/Management, Team Player, Transportation Routing, Vehicle Driving, Vision Plan, Willing to Travel
Boca / West Palm Beach, FL
Join Rack Air — Family-Owned Since 1994
Step into a day where your expertise restores comfort and safety for homeowners and small businesses. As a Residential HVAC Field Service Specialist with Rack Air (a division of Rack), you’ll start with a planned route, arrive prepared, and leave customers delighted with 5-star service. You’ll diagnose issues, perform corrective and preventive maintenance, complete top-quality installations, and clearly communicate solutions. Your work keeps systems efficient, safe, and reliable—while you grow in a supportive, well-structured environment with training and career advancement.
What your day looks like
- Travel to residential and light commercial sites to troubleshoot, maintain, and repair HVAC systems.
- Clean, adjust, and service air handling units, ductwork, vents, and condensate drainage to ensure peak performance.
- Complete expert installations and system upgrades with precision and attention to safety standards.
- Explain findings and recommendations to customers in clear, friendly language.
- Document work performed and keep your workspace and vehicle clean and organized.
- Support occasional emergency/urgent service needs and participate in the on-call rotation.
- Perform additional duties as assigned.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Employee discount
- Vision insurance
- Dental insurance
- Paid holidays
What you bring
- 2–5+ years of HVAC experience, ideally emphasizing residential service.
- EPA Certification (required).
- Valid Driver’s License with at least two years of driving experience (required).
- Strong troubleshooting and critical-thinking abilities for complex HVAC challenges.
- A positive attitude and pride in delivering high-quality craftsmanship.
- Exceptional customer focus; skilled at addressing a wide range of client needs.
- Professional communication skills with people at all levels.
- Team-oriented, adaptable, and energized by fast-changing environments.
Physical demands
- Routinely lift 50 lbs; occasionally up to 100 lbs.
- Climb ladders; access attics and crawlspaces; navigate tight areas; drive; push, carry, and pull; use hand tools; perform fine-detail work.
- Ability to drive.
- Work indoors and outdoors, including attics and crawlspaces.
- Stand, walk, and sit; talk and hear in person and by phone.
- Use hands to handle tools/controls; reach with hands and arms.
- Regularly stoop, kneel, bend, and crouch.
- Frequent exposure to extreme heat/cold and adverse weather (wind, rain, ice, or snow).
Why Rack Air
We’re a family-owned, growth-minded team offering structure, training, and a genuinely pleasant workplace. Build a career you can be proud of while our customers call us the finest in the industry.
- Reliable, year-round work
- Pay incentives for quality performance
- Weekly paychecks
- Paid Time Off and Paid Holidays
- Comprehensive Medical, Dental, and Vision benefits
- Company-matched 401(k)
- Company-provided vehicles
- Employee discounts
- Installation pay – Piece Pay (Flat rate Lead = 60% / helper 40%)
- Non-install work is hourly
- Schedules include an on-call rotation
Core proficiencies
- HVAC Service & Installation
- HVAC Maintenance
- HVAC Troubleshooting
- HVAC Repair
- Service Titan
- Service Titan XOI
This is a Non-Exempt position
You should be proficient in:
- HVAC Service & Installation
- HVAC Maintenance
- HVAC Troubleshooting
- HVAC Repair