Residential Supervisor

Locations: Manchester, MD and Parkton, MD

The Residential Supervisor works directly with people with Intellectual Disabilities in a variety of settings, including but not limited to their homes, the community, and through remote supports. This position directly supervises all Direct Support Professionals (DSPs) within a specific location. Duties include engaging people in meaningful activities related to their personal goals, supporting them to connect with people in places of interest in their communities, providing support with assistive technology, communication, skill building, discovery activities, maintaining health and safety, and/or personal care needs. This position is fully responsible for the scheduling of team members, completion of all required documentation, medical oversight, and on-call responsibilities, which may require scheduling flexibility.

We Provide:

• Paid vacation days and holiday pay
• Employee referral bonus program
• Extensive paid training, as well as continual opportunities for further job-related education and career advancement (including our Career Ladders program)
• Tuition reimbursement
• Supportive leadership team who wants to help YOU succeed
• Medical, dental, vision, short- and long-term disability
• 403b retirement plan

Education/Experience:

• MINIMUM 2 years of experience in direct support/working with the IDD population.
• MINIMUM 2 years of experience supervising a team of more than 2 people.
• Must be at least 18 years old.
• High school diploma or equivalent required, Associates or Bachelors degree (in Human Services or related field) preferred.
• Valid Drivers License with at least 2 years of driving experience and a clean driving record.

Required Skills/Abilities:

• Professional verbal and written communication skills (i.e., discussions during team meetings, regularly reading and responding to emails)
• Proficient with interpersonal and relationship building skills, and able to maintain effective relationships with other team members, supervisor, and others in the organization.
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Positive role-model for others and able to work on a team.
• Commitment to creating a respectful and collaborative environment.
• Flexible in changing environments
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Experience in or willingness to learn a variety of software applications is required including documentation software and other case management software.

Supervisory Duties/Responsibilities:

• Partner with the Program Manager to hire, train, onboard, provide oversight and feedback to DSPs in the execution of their duties.
• Complete 90 day and annual performance reviews for DSP's and foster a culture of accountability within the program.
• Ensure DSP's maintain required certifications and mandatory trainings.
• Follow all incident reporting based on state requirements in a timely manner to supervisor with descriptive and detailed documentation.
• Demonstrate an understanding and commitment to Penn-Mar's Leadership Philosophy, which includes weekly 1:1 meetings with direct reports.
• Be knowledgeable about current policies and procedures and ensure team members are adhering to policies and procedures.
• Maintain professional relationships with all stakeholders, including the families of those supported.
• Ensure all required shifts are covered by qualified and trained team members.
• Monitor, review and approve direct reports timesheets and PTO within required timeframes.
• Maintain confidential information and exercise discretion when necessary.
• Work within program budget
• Participate in self-development activities or training.
• Schedule and lead department team meetings
• Attend and actively participate in Residential Supervisor meetings or other required meetings and communicate information with team members as appropriate.
• Actively participate in all licensing reviews
• Create and demonstrate a culture of appreciation within teams.
• Ensure all team member injuries are immediately documented and reported to the appropriate HR representative.
• Review monthly site assessments completed by Managers and complete and implement plans of correction.
• Ensure all required documentation is completed correctly, thoroughly, and on time.
• Ensure homes and vehicles are well maintained, and request assistance from other support departments if needed.
• Ensure accurate documentation of service delivery for billing purposes.

Practice a Person-Centered Approach

• Support people to identify and live out their goals and dreams
• Foster the informed decision-making process, through education, experience, and exposure and provide active supports
• Support people by using the information gathered from the Personal Outcome Measures (POMS) survey throughout all areas of their life
• Encourage people to advocate for themselves and participate in self-advocacy groups when desired
• Support people to have healthy relationships with others (friends, family, support staff, non-paid natural supports, community members)
• Connecting with community resources to enhance supports and relationships.

Compliance

• Attend annual or revised PCP/ISP meetings, completing all necessary paperwork prior to the meeting (i.e., Assessments, POM's, Assistive Technology review) and ensuring all team members understand and implement the PCP/ISP as outlined.
• Remain up to date and ensure all team members are trained on the changes to an individual's PCP/ISP
• Follow and implement current individual specific protocols, nursing plans, behavioral plans, and other individual specific information pertaining to someone's support needs.
• Demonstrate and maintain compliance with all applicable regulations for required program/state.
• Ensure all mandatory trainings are completed in the required timeframe
• Accurate completion of daily service notes, daily attendance, and other required documentation

Direct Support Responsibilities:

• Provide required supervision and support in all environments as outlined in each person's PCP/ISP
• Creatively assist individuals in finding recipes, grocery shopping, and meal preparation within dietary recommendations. The level of assistance needed will depend on the needs of the individual you are supporting.
• Assist/encourage people in the cleanliness of their home and/or other environments. The level of assistance needed will depend on the needs of the individual you are supporting.
• Safely transport people using a company vehicle or a reliable personal vehicle if required.
• Provide personal care supports as needed (hygiene, toileting, eating etc.)
• Provide accurate and detailed information that pertains to the individuals goals for the supports provided.
• Become medication administration certified specific to the state in which you work, administering medications as trained and maintain medication administration certification.
• Ensure all medication orders are received, documented, and reordered per doctor's recommendation.
• Ensure medical and other appointments occur within required intervals and all follow-up recommendations occur. Residential Supervisors are to ensure all recommendations, changes, are communicated and implemented with appropriate members of the team.
• Teach/role model life skills.
• Identify and appropriately implement Penn-Mar trained ideologies and practices for crisis de-escalation.
• Engage with people in creating opportunities and creative learning environments.
• Responsible for financial management requirements of individuals and organizational funds based on each programs policy and expectations.
• From time to time, Residential Supervisors may be required to work in other programs or locations for a period of time as business needs dictate or perform other duties as assigned.

Physical Requirements:

• The physical demands described herein are representative of those that must be met by a team member to successfully perform essential functions. The level and duration of physical exertion may vary in the performance of this job.
• While performing essential functions and duties the team member will typically remain in a stationary position (stand or sit), walk (move or traverse), drive/operate motor vehicles, grasp, handle or feel objects, talk, hear, see, and reach with hands and arms. The team member will regularly be required to position self (to) move, including ascending and descending stairs, stooping, kneeling, bending, crouching, pushing, pulling, and twisting.
• Lift and carry or otherwise move items 20/50 pounds regularly/occasionally.
• Must be able to transfer or assist in transferring individuals.
• Must have visual acuity adequate to perform essential functions. (i.e.-operate motor vehicles and detect dangers or risks) • Must be able to read, write, and speak English to communicate with individuals and other team members.

Work Conditions:

• Work environment involves some exposure physical risks, which require following basic safety precautions.
• Work environment involves exposure to bodily fluids and other conditions common to an IDD support environment.
• Work may involve moderate exposure to unusual elements, such as behaviors, unpleasant odors, and/or loud noises.

Residential Supervisor Compensation*:

Starting hourly rate is determined by position hourly rate band.

Our budgeted hourly bands are as follows*:

• Residential Supervisor Band 1 - $23.16 per hour
• Residential Supervisor Band 2- $23.66 per hour
• The above hourly bands are a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role offered, the work location, and business considerations.

Penn-Mar is an Equal Opportunity Employer and is committed to diversity and inclusion.