RESIDENTIAL SUPPORT ADVISOR- FLOATER

Residential Support Advisor

Long-Term Structured Residence (LTSR)

Schedule: Primarily Monday through Friday, between 9:00 a.m. and 9:00 p.m. based on program needs. Evening, weekend, and holiday hours may be required.

Status: Full-Time

Join Our Team

We are seeking a compassionate, dependable, and recovery-focused Residential Support Advisor to join our Long-Term Structured Residence (LTSR) program. This position plays a vital role in supporting adults living with serious mental illness by promoting recovery, independence, community engagement, and overall well-being.

The Residential Support Advisor serves as a resource and advocate for residents, provides support during times of crisis, responds to overflow crisis calls, and assists residents in accessing appointments, community resources, and recreational activities. This position works closely with residents, residential staff, leadership, behavioral health professionals, families, and community partners to create a safe, supportive, and person-centered environment.

Essential Responsibilities

• Respond to overflow crisis calls and provide crisis intervention and support utilizing recovery-oriented approaches.

• Build positive and supportive relationships with residents while promoting self-determination and recovery.

• Provide direct support and assistance to residents in achieving personal goals and increasing independence.

• Assist residents with developing life skills, social skills, coping strategies, and community living skills.

• Transport residents to medical, psychiatric, dental, and other essential appointments.

• Support residents' participation in community integration and recreational activities, including shopping, fairs, bowling, dining outings, community events, and other recovery-focused activities.

• Facilitate or assist with recreational, educational, and recovery-oriented groups and activities.

• Collaborate with residential staff, leadership, and treatment providers to address resident needs and concerns.

• Maintain accurate and timely documentation of services, resident contacts, and crisis interventions.

• Promote a safe, respectful, and therapeutic living environment for all residents.

• Participate in staff meetings, trainings, and other program activities as required.

• Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.

• Ability to effectively engage and support individuals experiencing mental health challenges.

• Ability to remain calm and effective during crisis situations.

• Strong problem-solving, organizational, and documentation skills.

• Ability to work independently and as part of a multidisciplinary team.

• Commitment to treating all residents with dignity, respect, and compassion.

Why Join Us?

At our LTSR, we believe recovery is possible for every individual. The Residential Support Advisor is instrumental in helping residents build meaningful lives, develop independence, and engage with their communities. If you are passionate about supporting individuals on their recovery journeys and making a difference every day, we encourage you to apply.

Minimum Qualifications

Option 1

• Minimum of 12 semester credit hours in social sciences from an accredited college or university; and
• At least two (2) years of experience in a public or human service setting; and
• At least one (1) year of direct experience working with individuals experiencing mental health challenges.

Option 2

• High School Diploma or GED; and
• Personal lived experience with mental health recovery or experience as a family member of an individual with a mental health condition; and
• Demonstrated leadership, advocacy, or active participation in a consumer, peer, or family support organization or group.

Additional Requirements

• Valid driver's license required.
• Must maintain an acceptable driving record as determined by the agency's insurance carrier.
• Must be able to safely operate agency vehicles and transport residents throughout the community.
• Ability to successfully complete all required background, reference, and motor vehicle record checks.

Preferred Qualifications

• Associate's or Bachelor's degree in Human Services, Social Work, Psychology, Counseling, or a related field.
• Experience in residential behavioral health, crisis intervention, peer support, psychiatric rehabilitation, or community mental health services.
• Knowledge of recovery-oriented care, trauma-informed practices, and person-centered treatment approaches.
• Experience working with adults diagnosed with serious mental illness.