Administrative Skills, Case Management, Communication Skills, Document Management, Documentation, Documentation Plan, Driver's License, Health Plan, Healthcare, Identify Issues, Medications, Operations Management, Organizational Skills, Plan Meetings, Prescription Drugs, Records Management, Regulations, Regulatory Compliance, Regulatory Requirements, Time Management, Writing Skills
Employment Type: Full-time
Location: Alachua, FL
Reports To: Operations Manager
POSITION SUMMARY
The Residential Support role is a compliance-focused, documentation-driven position responsible for maintaining the integrity of resident records, regulatory requirements, and operational compliance across all Unique Caring Opportunities residential homes. This is a hands-on role that requires active involvement in organizing, completing, collecting, and filing documentation to ensure resident files are accurate, current, and audit-ready at all times.
KEY RESPONSIBILITIES
- Actively oversee, complete, organize, and maintain all resident care plan documentation and required compliance files
- Track and ensure timely completion of all required annual documentation including Individual Support Plans (ISPs), annual reports, resident consents, and physician consents
- Monitor and follow up on resident medical appointments, ensure all physician orders are documented, and maintain accurate healthcare documentation
- Coordinate appointment tracking, confirm follow-up documentation is completed after each visit, and communicate appointment outcomes to the Operations Manager
- Provide medication oversight support including tracking prescription expiration dates, coordinating refills and renewals, and identifying medication documentation issues or MAR discrepancies before they become larger compliance concerns
- Track and document environmental and safety compliance including fire drill records, home safety checks, AC vent checks, and other recurring residential compliance requirements
- Maintain resident financial accountability records and ensure all financial documentation is organized and compliant
- Physically collect, complete, organize, and file documentation on an ongoing basis — this is a hands-on role, not solely a tracking or deadline management position
- Prepare documentation packages for APD relicensing, audits, and compliance reviews
- Track resident goal progress and maintain documentation that reflects current and accurate goal alignment
- Communicate proactively with the Operations Manager regarding compliance gaps, upcoming deadlines, or documentation concerns
- Provide occasional support with resident appointment coverage when operationally necessary
QUALIFICATIONS & REQUIREMENTS
- Experience in residential care compliance, documentation management, case coordination, or a related field
- Detail-oriented with strong organizational skills and the ability to manage multiple deadlines simultaneously
- Familiarity with APD regulations, residential care documentation requirements, and compliance standards preferred
- Proficient with Google Drive, digital document management, and records organization
- Strong written communication skills — able to complete and file documentation accurately
- Valid Florida driver's license
- High school diploma or GED equivalent required
- Must pass a Level 2 background check
Candidates with experience in DSP compliance, case management support, care coordination, or administrative support in a regulated caregiving environment are strongly preferred.
U
UNIQUE CARING OPPORTUNITIES INC.