Resolution Manager

Workway is partnering with a national leader in restoration and construction services to hire an experienced Resolution Manager. This position is ideal for a seasoned collections professional who enjoys solving complex payment issues rather than simply making collection calls. You'll manage high-value customer accounts, partnering with customers, project managers, operations, and finance teams to identify obstacles preventing payment and drive timely resolution.

The Resolution Manager will be responsible for the specific duties listed below.

Your specific duties will include:

• Manage complex commercial accounts and high-dollar outstanding balances.
• Investigate payment delays and identify root causes.
• Serve as the primary point of contact for customers regarding unresolved invoices.
• Partner with project managers, operations, billing, and finance to resolve payment issues.
• Negotiate payment plans and collection strategies when appropriate.
• Document all account activity and resolution efforts.
• Prioritize aging accounts and develop action plans.
• Escalate complex issues when necessary.

Required qualifications for the position include:

• 5+ years of commercial collections, Accounts Receivable, or credit experience.
• Demonstrated experience resolving complex customer disputes.
• Strong analytical and critical thinking skills.
• Excellent communication and negotiation abilities.

Preferred qualifications for the position include:

• Construction, restoration, contracting, or project-based industries.
• HighRadius experience.
• Experience working with large commercial accounts.
• ERP system experience.

Pay Rate Range: $37.00 - $45.00 per hour.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail

hr@workway.com

or call 972.514.1515.

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