Resolution Manager

Workway is partnering with a national leader in restoration and construction services to hire an experienced Resolution Manager. This position is ideal for a seasoned collections professional who enjoys solving complex payment issues rather than simply making collection calls.

You'll manage high-value customer accounts, partnering with customers, project managers, operations, and finance teams to identify obstacles preventing payment and drive timely resolution.

The Resolution Manager is responsible for the specific duties listed below.

Your specific duties will include:

• Manage complex commercial accounts and high-dollar outstanding balances.
• Investigate payment delays, identify root causes, and determine appropriate resolution strategies.
• Serve as the primary point of contact for customers regarding unresolved invoices and payment issues.
• Partner with project managers, operations, billing, and finance teams to resolve payment issues efficiently.
• Negotiate payment plans and collection strategies when appropriate.
• Document all account activity, communication, and resolution efforts accurately.
• Prioritize aging accounts and develop action plans to drive timely resolution.
• Escalate complex or unresolved issues when necessary.
• Maintain strong customer relationships while protecting company cash flow.
• Drive timely resolution of complex Accounts Receivable issues.

Required qualifications for the position include:

• 5+ years of experience in commercial collections, Accounts Receivable, or credit.
• Demonstrated experience resolving complex customer disputes.
• Strong analytical and critical-thinking skills.
• Excellent communication and negotiation abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.

Preferred qualifications for the position include:

• Experience in construction, restoration, contracting, or other project-based industries.
• HighRadius experience.
• Experience managing large commercial accounts.
• ERP system experience.

Ideal Candidate:

The successful Resolution Manager is naturally curious and enjoys solving problems. Rather than simply requesting payment, they investigate why invoices are delayed, coordinate with multiple stakeholders, and take ownership of the resolution process to keep projects moving until payment is received.

Pay Range - $40-45 DOE

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail

hr@workway.com

or call 972.514.1515.

We collect personal information as part of the application and hiring process. For details about the categories of information collected, purposes of use, and your rights under law, please review our Candidate Privacy Act Disclosure Notice: Privacy Policy

#ResolutionManager #AccountsReceivable #CommercialCollections #CreditManagement #Collections #FinanceJobs #AccountsReceivableJobs #Hiring #JobOpportunity #CareerGrowth