Resolution Specialist (Vendor Management)

Acadian Ambulance has an immediate opening for a full-time Resolution Specialist to work with our Acadian Client Services team.

Job Summary: The Vendor Management Resolution Specialist is responsible for overseeing the performance of third-party collection vendors managing patient account balances. This position plays a key role in ensuring vendors operate within performance expectations, compliance standards, and contractual obligations. The ideal candidate has strong analytical skills, experience with account balance review and resolution, and excels in critical thinking and vendor communication. This role involves daily coordination with external vendors and internal leadership teams to ensure accurate and timely patient collections.

Job Location: Lafayette, LA - This position is based in the office, Monday-Friday 8am-5pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Analyze and evaluate patient account balances and collection trends to identify discrepancies and opportunities for process improvement
• Monitor and manage third-party collection vendor performance
• Utilize critical thinking skills to investigate and resolve complex account issues
• Review Timely Filing reports/invoices
• Monitor payment variance with resolution
• Process payments including reconciling unapplied cash
• Research payor issues
• Handle inbound calls
• Verification tasks specific to payer type
• Ensure accuracy of demographic information
• Other duties and responsibilities, as assigned

QUALIFICATIONS:

• 5+ years of Medicare, Medicaid and/or Insurance Billing experience preferred 
• Bachelor’s Degree and 3+ years of Billing experience 
• Proficient in Google, MS Office Suite or related software
• Understands HIPAA and Red Flag guidelines
• Problem-solving abilities
• Excellent communication and customer relation skills
• Familiarity with the Centers for Medicare & Medicaid Services regulations (ambulance)
• Demonstrate a strong work ethic and work independently
• Possess strong organizational skills
• Punctual with strong attendance history
• Ability to adhere to productivity goals, departmental and company guidelines, dress code, policy and procedures
• Excellent interpersonal skills and time management
• Maintain highest level of confidentiality

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.