Resort Services Specialist

Overview

Pleasant Mountain is seeking Resort Service Specialists who are known for their exceptional problem-solving abilities and dedication to providing top-level customer service. Resort Service Specialists are responsible for selling and fulfilling all lift tickets and pass products. They also act as an information source for all of our guests.

You are THE point of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants, shopping, activities and special events on and off the mountain.

Excellent guest service, basic computer skills, flexibility, and the ability to learn quickly and work independently are all a must.

Responsibilities

• Assist guests with their season passes, day tickets, and multi-day lift tickets in a fast-paced office environment.

Understand and learn the criteria for all the lift access products for Pleasant Mountain and New England Season Passes.

Be accountable for sales each day and able to balance all products sold against receipts.

Provide knowledgeable support on Pleasant Mountain, including rentals, mountain terrain, area services, activities, restaurants, and events.

Quickly assess lift ticket and pass issues and resolve them for the guests.

Stay familiar with the daily snow and grooming reports.

Answer guest questions and resolve issues correctly, promptly, and professionally.

Qualifications

• Previous customer service, credit card handling and/or ski area experience is a plus

Strong computer, keyboard and mathematical skills

Must be able to multitask in a fast paced and sometimes intense environment

Passion for providing outstanding customer service

Effective conflict resolution skills

Ability to provide information about tickets, the mountain, and up-sell season passes

What We Offer

Free season pass for skiing and snowboarding at all Boyne Resort locations.

Discounted dependent passes.

Discounts on food, retail, lodging, and resort activities at Boyne Resorts.

Discounted ski/snowboard lessons and rentals.

Pro Deal and discounts on clothing and equipment from participating outdoor brands.