Resource & Operations Coordinator

• Greet program participants and screen visitors to our office(s). Ensure access and security protocols are maintained. Contribute to maintaining a safe and secure working environment for our staff and program participants.
• Serve as on-site point person for any maintenance and supply requests; work with the Director of Operations to fulfill them. 
• Assist other program staff with setup and breakdown/cleanup after classes and events. 
• Coordinate scheduling of conference and activity rooms.  
• Support Operations Department functions, including building safety planning, ID cards, IT setup and distribution, recordkeeping, posting of required notices, obtaining permits for community events. 
• Suggest updates or refinements to current operational procedures based on experience and observations in the role.
• Participate in AAFSC meetings and trainings, as required, some of which may be off-site. 
• Be able to work occasional evenings and weekends to support AAFSC programming and events. 

• Conduct screenings and assessments to identify client needs and available resources.
• Provide information and referrals to AAFSC programs and external community resources, including public benefits, healthcare, housing, food assistance, legal services, workforce development, and other support services.
• Guide clients in navigating systems such as Access HRA, SNAP, Medicaid, Cash Assistance, Fair Fares, HEAP, IDNYC, NYC Care, and other city and state programs.
• Assist clients with benefit applications, renewals, and documentation requirements, as needed.
• Provide interpretation and translation support for community members with limited English proficiency.
• Advocate for clients and help resolve barriers to accessing services and benefits.
• Maintain accurate records of client interactions, referrals, and services provided.
• Participate in community outreach activities, workshops, and resource fairs.

• Participate in AAFSC meetings and internal and external trainings. 
• Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications. 
• Perform other duties assigned by Leadership. 

• Urdu, Arabic or Spanish language skills strongly preferred.
• High school diploma or equivalent required; Associate's or Bachelor's degree in Human Services, Social Work, Public Administration, or a related field preferred.
• Strong verbal and written communication skills in English. 
• Able to travel between AAFSC locations across New York City, as needed. 
• Knowledge of New York City public benefits, community resources, and government service systems preferred.
• Experience providing resource navigation, referrals, benefits assistance, customer service, or community-based services preferred.
• Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. Comfort with effectively multi-tasking in a quick-paced environment. 
• Previous office management, administrative, customer service, or related experience preferred.
• Knowledge of and experience with office management responsibilities, systems and procedures. 
• Proficient in the suite of MS Office software products, especially Word, Excel and Outlook. 
• Must be able to lift or carry items weighing on average 35 pounds on a regular basis. 
• Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment. 
• Employment is contingent upon successful completion of a pre-employment background check.
• U.S. Work Authorization required.

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