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Day - 08 Hour (United States of America)
This is a Stanford Health Care job.
A Brief Overview
The Resource Ops & Planning Program Manager is responsible for employee onboarding, resource scheduling, training coordination, staffing models and resource allocation while driving operational excellence across the organization.
This is a 6-month Fixed Term role.
Locations
Stanford Health Care
What you will do
Enable agility to scale staffing levels in response to changing operational demands
Develop and maintain workforce capacity plans aligned with business objectives
Partner with department leaders to forecast talent needs/staffing gaps using data trends, productivity metrics, and staff burnout indicators
Monitor workforce utilization and recommend adjustments to balance workloads and improve productivity
Support staffing models, scheduling, and resource allocation planning
Oversee day-to-day program execution, ensuring timely fulfillment of staffing needs
Ensure team members and contingent staff are trained, prepared, and deployed effectively
Ensure adherence to labor laws, collective bargaining agreements (CBAs), organizational policies, and healthcare regulations
Maintain strong documentation and audit-ready processes to mitigate risk
Partner with HR to address workforce-related compliance issues
Oversee onboarding, engagement, and offboarding processes for new employees and temp workers
Coordinate onboarding schedules, resources, and cross-functional activities to ensure a consistent employee experience using CICARE principles and service excellence standards.
Promote a positive, inclusive, and high-quality experience for all team members
Track onboarding effectiveness and continuously improve processes, documentation, and timelines.
Develop and manage operational training programs in partnership with functional leaders.
Coordinate training schedules, facilitators, and learning resources.
Monitor training completion, compliance, and effectiveness using defined metrics.
Identify skill gaps and recommend development programs to improve workforce capability.
Establish standardized processes for workforce planning, scheduling, onboarding, and resource management.
Create and manage worker schedules.
Develop dashboards and reporting to monitor staffing, retention, utilization, onboarding progress, and operational performance.
Lead continuous improvement initiatives that increase efficiency, reduce onboarding time and improve resource utilization.
Collaborate with Human Resources, Finance, Operations and department leaders to align workforce planning with organizational priorities.
Communicate staffing plans, operational metrics, and resource recommendations to leadership.
Education Qualifications
Experience Qualifications
Required Knowledge, Skills and Abilities
Preferred Knowledge, Skills and Abilities
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family's perspective:
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $59.21 - $78.43 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.