Resource Room Representative-RESEA (UI)

SUMMARY:  Works with SERCO customers to provide rapid re-employment services to unemployment insurance claimants and other job seekers. RESEA provides reemployment services to unemployment benefits claimants to help them find employment before they exhaust their unemployment benefits. The RESEA specialist will deliver services to improve the participant’s job-seeking skills and marketability while providing a speedy reconnection to the workforce.

DUTIES AND RESPONSIBILITIES:

• Adheres to the mission of SERCO.
• Participant Engagement: Engage with unemployment benefits claimants to assess their eligibility for reemployment services and eligibility assessment. Develop an understanding of each individual's unique skills, experiences, and career goals.
• Customized Service Delivery: Tailor reemployment services to meet the specific needs of each participant. Provide individualized guidance, job search strategies, and support to enhance participants' employability.
• Skills Enhancement: Offer workshops, training sessions, and coaching to equip participants with relevant job-seeking skills, interview techniques, resume building, and networking strategies.
• Labor Market Information: Stay abreast of local labor market trends, industry demands, and employment opportunities. Share valuable insights with participants to guide their job search efforts effectively.
• Speedy Reconnection: Work diligently to ensure that participants reconnect with the workforce promptly, minimizing their time spent unemployed and maximizing their potential for successful reemployment.
• Documentation and Reporting: Maintain accurate records of participant interactions, services provided, and outcomes achieved. Generate detailed reports to track progress and share insights with program leadership.
• Collaboration: Collaborate closely with colleagues, agencies, and partners within the workforce development ecosystem to enhance program effectiveness and ensure seamless service delivery.
• Continuous Improvement: Continuously assess the impact of reemployment services, identifying areas for improvement and suggesting enhancements to optimize participants' job-seeking experiences
• Must be able to use problem analysis and problem resolution at both strategic and functional levels.
• Must be able to travel within the service area and outside the area for staff development or training.
• Performs other work-related duties as needed and/or as assigned.

 EDUCATION AND EXPERIENCE:

• A Bachelor's Degree in Business, Marketing, Business Management, Public Administration, Economics, Communication, Social Science, or related field.
• 3-4 years’ experience can be substituted for education, or a combination of an Associate degree and experience can be substituted for a Bachelor's Degree.
•  Experience with interviewing customers to assess and record information regarding training needs, education needs, employment needs, and labor market trends to explore career development opportunities fully.
• Preferred experience in sales and customer job placement.

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to properly interview and screen clients for services.
• Ability to read and interpret eligibility requirements.
• Ability to properly administer and score assessment instruments.
• Ability to prepare reports.
• Skills in establishing rapport with participants.
• Knowledge of assessment tools used in workforce center applications.
• Knowledge of and ability to use a personal computer.
• Excellent communication skills.  Bilingual (English/Spanish) preferred, but not required.
• Proven experience in workforce development, career counseling, job placement, or a related area.
• Strong interpersonal skills with the ability to connect and build rapport with diverse individuals.
• Excellent communication skills, both written and verbal, to convey information effectively.
•  Knowledge of labor market trends, job search strategies, and employment resources.
• Organizational skills to manage participant records, documentation, and reporting.
•  Empathy, patience, and a passion for helping individuals achieve their career goals

SPECIAL REQUIREMENTS:

• Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.
• Must have access to reliable transportation in order to make required home visits and travel within the service area.

Physical demands and work environment:

 The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• PHYSICAL DEMANDS: While performing job duties, the employee is occasionally required to stand, walk, and sit for long periods. Employee must be able to drive for extended periods. Employees must occasionally lift and /or move up to 25 pounds, and must be able to set up the display area.
• WORK ENVIRONMENT: Fast-paced, physically and mentally demanding, with constant communication.

 Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.