Administrative Skills, Billing, Business Practices, Co-Payments, Demographics, HIPAA (Health Insurance Portability and Accountability Act), Insurance, Patient Care, Patient Confidentiality, Patient Registration, Performance Management, Telephone Skills
Job Summary
Provides indirect patient care in the office/clinic setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office/clinic staff, and the medical staff. Participates in performance improvement activities.
Duties and Responsibilities
- Demonstrates Competency in the Following Areas:
- Registers all patients, gives new patients medical forms to complete.
- Verifies patient demographic, employment, and insurance information.
- Explains billing policies, collects copayments, and refers patients without insurance to the office/clinic manager.
- Schedules new and return appointments; explains the registration process and gives directions to new patients; may explain procedure preparation to patients.
- Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
- Maintains daily patient log.
- Maintains a good working relationship with office/clinic staff members and physicians.
- Performs other duties as assigned.
Professional Requirements
- Ensures that appearance and personal conduct are professional at all times.
- Excellent attendance record.
- Wears appropriate clothing for job functions. Wears ID badge.
- Works at maintaining a good rapport and a cooperative working relationship with physicians, administration, and staff.
- Represents the organization in a positive and professional manner in the community.
- Maintains patient confidentiality at all times.
- Complies with all organizational policies regarding ethical business practices.
- HIPAA compliant