Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
RESPONSIBILITIES
OPERATIONS
Manage total beverage program: inventory, smallwares, ordering, and training
Schedule, train, and develop servers and support staff aligned with Level99 core values
Oversee end-to-end recruitment, from job postings and budgets to interviewing and onboarding
Collaborate closely with and support the entertainment team
Maintain full knowledge of Brew Hall and Taproom menus
Drive operational execution, shift routines, and facility maintenance
HOSPITALITY
Engage guests and cultivate regulars
Handle tough conversations with grace, maturity, and decisive leadership
Take proactive initiative to drive progress
Ensure overall guest safety, addressing entertainment risks and upholding food safety standards
FINANCIAL
Ensures ongoing compliance with laws, insurance, landlord rules, and company policies
Maintains labor and controllable costs within company guidelines
Handles daily cash management, reconciliations, and audits
Orders inventory and paper products
Performs other assigned duties
MUST-HAVE SKILLS
Collaborate effectively across management teams
Thrive under pressure in a fast-paced environment
Strong verbal and written communication skills
Highly organized with keen attention to detail
High integrity and professionalism
High School diploma or equivalent
Minimum 2 years’ experience working as a Restaurant or Event Operations Manager or equivalent in a high-volume entertainment and/or food & beverage business
Proficient in adopting and using new operational technology
Positive, energetic attitude, leading by example.
Flexible schedule including days, nights, weekends, holidays, and emergency response
Onsite 5 days/week averaging 9 hours/day, with seasonal increases
Work 9+ hour shifts; stand, sit, squat, walk, and use stairs for extended periods
Grasp, reach overhead, push, lift, and carry up to 50 lbs
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
Relevant Education: B.S. in Hospitality Management, or other related degree, preferred but not required
ServSafe, Allergen and ChokeSaver Certifications
- Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
- Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
- Are just a little bit obsessive about getting the details right the first time
- Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"