Restaurant Assistant Manager

Bold – Remarkable – Memorable
Careers Start Here!!!
Assistant Manager

Going to work never tasted so good! Our mission is to put burgers back into people’s lives. We’re growing our team and living the burger dream as we continue to push boundaries and grow at a pace that’s gotten us recognized as America’s Most Promising Company (Forbes), The #1 Mover and Shaker in the business (FastCasual.com) and just placed us among Forbes’ Top 25 Most Innovative Consumer and Retail Brands for 2015!

Our Assistant Managers are leading the charge in the better-burger revolution! You would play a vital role both supporting the General Manager as well as leading the Team Members by example in a hands on role. Your passion for Quality Food and Amazing Guest Service is a cornerstone of what makes Smashburger the best at what we do!

Assistant Managers set the example their team members aspire to by teaching and living our High Five Values:

• Excite and Delight: Smile, impress and look after our guests with every visit
• Perfect Food: Delivering the best tasting burger and our SMASHING sides
• Pride in Place: Keep our restaurant and restrooms clean at all times
• It Starts With Me: Choose your attitude, be accountable and have fun!
• Do Well, Do Good: Volunteer and support your community

Smashburger’s remarkable people are a cornerstone of our success and our top performing Assistant Managers often make the best future General Managers or go on to fill key positions on our Training or Corporate teams. As an Assistant Manager, you’ll receive training and development opportunities that will empower you to take control of your career!

We believe that burgers done right make people happy and that our Assistant Managers are a key ingredient in our effort to bring together bold, remarkable and memorable people, burgers and experiences. To reward you for the essential role you play, we provide a SMASHING compensation and benefits package that includes:

• Highly competitive compensation
• Employer Matched 401k Plan up to 6%
• Medical, Dental and Vision Insurance Options
• Disability and Life Insurance Coverage
• Vacation Time
• Wellness Resources
• Pre-Tax Savings Accounts
• Work/Life services for assistance with child care, finding movers, kennels and pet care, vacation planning and more!

Smashburger Assistant Manager Responsibilities:

• Assists the GM in the hiring, training and developing hourly team members
• Assists the GM in making timely schedules and appropriate staffing levels in accordance to Smashburger labor matrix
• Assists the GM in ordering inventory and checking in product delivery
• Provides support to the GM in managing shifts, assigning and coaching team members on job duties and performance
• Ensures every guest has a SIZZLING experience
• Delivers high quality, attractive food made according to Smashburger recipes
• Follows proper sanitation and cleanliness standards in the restaurant to fulfill health requirements and Smashburger standards
• Follows all cash handling procedures to minimize all cash shortages. Ensures that cash is deposited into the bank daily
• Foster a safe work environment by following safety guidelines
• Follow all guidelines and procedures as outlined by Smashburger
• Maintaining proper employee records, and documentation per company standards and federal, state and local ordinances

Skills & Requirements

Smashburger Management Competencies

To perform the job successfully, Smashburger Managers will develop and demonstrate various degrees of the following competencies:

• Be a Forward & Strategic Thinker
• Encourage Teamwork
• Be a Life Long Learner
• Foster Innovation
• Be Decisive
• Inspire and Motivate
• Build & Foster Relationships
• Lead with Questions
• Build Consensus
• Lead with Transparency & Courage
• Build Trust
• Manage Change
• Collaborate and Listen
• Manage Efficiencies & Processes
• Create Effective Plans
• Select and Develop Talent
• Create Memorable Guest Experiences
• Take Initiative
• Demonstrate Flexibility & Adaptability
• Use data to Analyze Issues
• Drive Execution
• Value Diversity & Difference

*For further explanation of the competencies, refer to Successful Manager’s Handbook and Smashburger TRiP Guides.

Smashburger Assistant Management Requirements:

• Ideal candidates will have at least one year management experience within restaurant, retail, and/or hospitality industry
• Must be willing to submit to a background check
• Must be able to successfully complete food and alcohol safety certification programs
• Proven ability to drive guest service initiatives by motivating and leading team members
• Must possess a sense of urgency, enjoy fast paced environment, and guest service focus
• Ability to successfully complete training program
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations

While performing the duties of this position, a manager may regularly be required to: work 50 hours a week, work days, nights and/or weekends, work in a fast paced environment, work around hot equipment (grill, fryer) and occasionally be exposed to cold temperatures (walk in freezer/refrigerator). This position may regularly be required to occasionally lift and carry boxes and supplies up to 50lbs, move around the restaurant and tight spaces; walk or stand 100% of shift and reach, bend, stoop, mop and sweep frequently.

Job Type: Full-time

Required experience:

• Restaurant Management: 1 year