Restaurant Busser (PM/Evening Shift)

Opportunity Summary

Since opening in 1928 as the iconic Sir Francis Drake Hotel, this landmark has been at the heart of San Francisco’s cultural and social scene. Reborn in early 2022 as Beacon Grand, A Union Square Hotel, it has reclaimed its legendary status with thoughtful restoration, inspired design, and a renewed reputation for luxury and hospitality excellence. Recognized industry-wide for its transformative comeback, Beacon Grand has already earned acclaim for its elevated guest experience and standout public spaces, including award recognition for design, service, and culinary innovation.

Located in the beating heart of Union Square, Beacon Grand is more than a hotel, it’s a cultural destination that blends storied heritage with contemporary style. From its beautifully reimagined guestrooms and suites to its celebrated dining venues and vibrant social spaces, Beacon Grand strikes the perfect balance of timeless elegance and modern energy. Above it all, the Starlite Room, long a legendary name in San Francisco nightlife, once again shines as an “anchor in the sky,” drawing guests and locals alike with its elevated atmosphere and unforgettable views.

As cable cars rumble past the front doors and guests return to enjoy the next chapter of this historic address, Beacon Grand continues to evolve with fresh experiences, programming, and enhancements that keep it at the forefront of luxury hospitality. This is a once-in-a-generation opportunity to join a hand-picked food and beverage service team of hospitality innovators and play a central role in shaping the future of one of San Francisco’s most celebrated hotels.

We are actively searching for a Restaurant Busser (PM/Evening Shift)

Position Summary

 The Restaurant Busser plays an important support role in delivering an exceptional dining experience within the Beacon Grand’s Post Room restaurant environment. This position is responsible for maintaining the cleanliness, organization, and presentation of the dining room, assisting service staff, resetting tables efficiently, and anticipating guest and operational needs throughout service.

This role primarily supports PM / evening restaurant service and requires a polished appearance, a strong sense of urgency, and a commitment to warm, attentive hospitality.

Essential Functions / Responsibilities

• Prepare the dining room for service by setting and resetting tables with linens, service ware, glassware, utensils, and decorative elements according to restaurant standards.
• Maintain a clean, organized, and welcoming dining environment throughout service.
• Clear and reset tables promptly and efficiently while maintaining a high standard of presentation.
• Remove used plates, glassware, utensils, and other service items as courses are completed.
• Refill water glasses and assist with guest table maintenance in a professional and unobtrusive manner.
• Support servers and leadership by anticipating guest needs and responding promptly to requests.
• Assist with food running and delivery of items to tables when needed.
• Restock plates, glassware, flatware, napkins, and other restaurant or bar supplies as required during service.
• Maintain the cleanliness and presentation of menus, replacing damaged or soiled menus as needed.
• Assist in maintaining service stations, side stations, and back-of-house support areas in a clean and organized condition.
• Perform opening, ongoing, and closing side work, including cleaning tables, chairs, floors, and other dining room surfaces.
• Follow all food safety, sanitation, and workplace safety procedures at all times.
• Support a collaborative team environment and communicate effectively with servers, hosts, bartenders, culinary staff, and managers.
• Uphold Beacon Grand service standards and represent the hotel with professionalism, courtesy, and attention to detail.

Required Qualifications

• Previous customer service experience required.
• 1–2 years of restaurant, food and beverage, or luxury hospitality experience preferred, ideally in an upper-upscale or luxury hotel environment.
• Prior busser, food runner, server assistant, or room service experience preferred.
• Some wine, beverage, and fine dining food knowledge is helpful.
• Food Handler Certification required, or ability to obtain upon hire.
• Alcohol Service Certification required, if applicable by local law and outlet standards.
• Ability to read, write, and speak English fluently.
• Ability to communicate clearly and professionally with guests, managers, and fellow team members.

Knowledge, Skills, and Abilities

• Strong guest service skills with a professional and polished demeanor.
• Ability to work efficiently in a fast-paced restaurant environment.
• Strong attention to detail and commitment to cleanliness and presentation.
• Ability to anticipate service needs and support the front-of-house team proactively.
• Dependable, punctual, and able to work effectively as part of a team.
• Ability to maintain composure and professionalism during busy service periods.
• Flexibility to assist with a variety of restaurant support duties as business demands require.

Physical Requirements

• Must be able to stand and walk for extended periods, up to 8 hours or more per shift.
• Regularly required to bend, push, pull, squat, kneel, reach, lift, and carry throughout the shift.
• Ability to lift at least 20 pounds occasionally and 25 pounds regularly.
• Must be able to transport trays, bus tubs, dishware, glassware, and service supplies safely.
• Long hours may be required based on business levels.
• Must be available to work PM / evening shifts, including weekends, holidays, and overtime as needed.

Work Environment

• Fast-paced luxury restaurant setting within a historic hotel environment.
• Frequent interaction with guests and team members in both front- and back-of-house areas.
• High standards of service, cleanliness, grooming, and professionalism are required at all times.

Company Benefits:

• Generous Paid Time Off plan, up to Five Weeks per Year
• Part-time Employees are also eligible for PTO
• Medical / Dental / Vision Insurance after 30 days of Service
• 401(k) Retirement Plan with Company Match
• Hotel Travel Programs
• Local Retailers Discount
• Pre-Tax Commuter Benefit
• Company Paid Basic Life Insurance and Accidental Death & Dismemberment
• Voluntary Short-Term Disability (STD) and Long-Term Disability (LTD)
• Voluntary Supplemental Life Insurance and Accidental Death & Dismemberment
• Voluntary Critical Illness, Accident Insurance and Hospital Indemnity

  EOE: Northview Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any characteristic as outlined by federal, state, or local laws