Restaurant Call Center Supervisor We are seeking a highly motivated and experienced Restaurant Call Center Supervisor to join our team. The ideal candidate will have a passion for customer service and experience managing a team in a fast-paced environment. Responsibilities: - Manage a team of call center representatives to ensure excellent customer service
- Monitor call center metrics and provide feedback to team members to improve performance
- Develop and implement call center policies and procedures
- Train new call center representatives and provide ongoing training to existing team members
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with other departments to ensure customer satisfaction
- Ensure compliance with all company policies and procedures
Requirements: - High school diploma or equivalent
- Minimum of 2 years of experience in a call center supervisory role or equivalent
- Excellent communication and interpersonal skills
- Strong leadership and team management skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in Microsoft Office and call center software
- Flexible schedule, including evenings and weekends
Required skills: - Strong communication and listening skills
- Friendly and professional phone presence
- Ability to multitask in a fast-paced environment
- Attention to detail when entering orders
- Restaurant experience
- Basic computer and restaurant POS system skills
- Problem-solving and conflict resolution skills
- Exceptional customer service skills
Preferred Qualifications: - Experience with restaurant POS systems (such as Toast POS)
- Knowledge of restaurant operations or food service
- Bilingual skills are a plus, but not required.
Work Location: In-Person
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