Job Summary We are seeking an experienced Restaurant Floor Manager to join our team! As a Floor Manager, you will oversee, direct, and coordinate the planning, organizing, training, and leadership of restaurant staff necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. Duties and Responsibilities:
Train, and manage Front of House (FOH) employees and conduct periodic performance reviews
Lead team in providing exceptional customer service and superior quality of food/beverages
Maintain restaurant Key Performance Indicators (KPIs) such as controlling Cost of Goods Sold (COGS), Labor Costs, Prime Cost, etc.
Adhere to all health and safety rules and regulations
Provide sales and productivity reports to upper management
Assist and manage marketing efforts and community events
Complete manager opening and closing procedures and verifying all other position (server, line cook, dishwasher, etc.) opening/closing procedures are properly completed.
Qualifications:
High school diploma/GED
Previous restaurant management or Lead Server experience
Familiarity with Microsoft Office, restaurant management software, and POS software
Ability to remain calm and thrive under pressure
Excellent management and leadership skills
Strong communication and problem-solving skills
Numbers & Facts
Location
Virginia Beach, VA
Job Type
Full-time
Skills
Communication Skillsunmatched
Cost Controlunmatched
Cost of Goods Sold (COGS)unmatched
Customer Service Evaluationunmatched
Employee Retentionunmatched
Food Qualityunmatched
Food and Beverage Industryunmatched
High School Diplomaunmatched
Leadershipunmatched
Marketingunmatched
Meet Sales Quotaunmatched
Microsoft Officeunmatched
Performance Metricsunmatched
Performance Reviewsunmatched
Point of Sale (POS) Softwareunmatched
Problem Solving Skillsunmatched
Regulationsunmatched
Restaurantunmatched
Revenue/Sales Reportingunmatched
Safety/Work Safetyunmatched
Sanitationunmatched
Team Lead/Managerunmatched
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