Restaurant General Manager

The Restaurant General Manager delivers exceptional results through others. They provide an engaging environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken Salad Chick Managers invest their time in developing future leaders; creating memorable experiences; reinforcing the Chicken Salad Chick Culture; managing administration; and maintaining the facility. The Restaurant Manager consistently keeps our brand promises, inspire their teams, and delivers great results.

Essential Responsibilities ·        

• Serve as a Brand Ambassador for Chicken Salad Chick.
• Understand & adhere/comply with all policies, procedures, standards, specifications, guidelines, and training programs.
• Ensure that all Guests feel welcome and are given responsive, friendly, and courteous service.   
• Ensure that all products are consistently prepared and served according to CSC standards.
• Achieve identified objectives for sales, service, quality, the appearance of facility and sanitation, and cleanliness through training employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Make employment and termination decisions consistent with Restaurant Management guidelines.
• Operationally fill in as needed to ensure guest service standards and efficient operations.
• Continually strive to develop staff in all areas of managerial and professional development.
• Prepare all required paperwork, forms and reports in an organized and timely manner.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure that all products are received in the correct unit count and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Oversee and ensure that employee performance appraisals are completed on a timely basis.
• Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violations of company policies, rules and
• procedures.
• Understand and comply with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements for the restaurant, employees, and guests.
• Develop, plan and implement restaurant marketing, advertising, and promotional activities and campaigns, in accordance with the Brand Standards.
• Always adhere to Brand Standards for uniform appearance and personal grooming.

Required Knowledge, Skills and Abilities

• Minimum of 3 years management experience;
• Effective written and oral communication skills;
• Excellent organization skills; thorough knowledge of back office tools and be able to learn additional software, and handle multiple tasks. 

Education and Experience

·        

Three to five years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

• Must be able to stand and exert well-paced mobility including bending and stooping for the duration of the workday
• Must be able to lift or carry 20 pounds
• Must be physically able to work at any duty station in the kitchen or service area

Chicken Salad Chick boasts over 225 restaurants today with plans to exceed 250 locations or more including additional states in 2023. We are offering craveable, made-from-scratch meals served from the heart to guests throughout the South, and are well on our way to be “America’s Favorite Place for Chicken Salad.”

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