Restaurant General Manager

About the Role

Shaggy's is looking for an experienced, hands-on General Manager to lead our Brandon location. As GM, you'll own the day-to-day operation of a high-volume, full-service restaurant and bar—driving sales, building a great team, and making sure every guest leaves wanting to come back. This is a leadership role for someone who thrives in a fast-paced environment and takes pride in running a tight, profitable, and fun operation.

What You'll Do

• Oversee all front-of-house and back-of-house operations, ensuring smooth, consistent service every shift
• Own the location's P&L: manage food and labor costs, control inventory, and hit revenue and profitability targets
• Recruit, hire, train, schedule, and develop a strong team across all positions
• Lead by example on the floor during peak periods, supporting staff and engaging with guests
• Maintain high standards for food quality, cleanliness, and safety in compliance with health-code and food-safety regulations
• Manage bar operations and ensure full compliance with alcohol service laws and responsible-service practices
• Handle vendor relationships, ordering, and inventory management to minimize waste and shortages
• Resolve guest concerns promptly and professionally to protect the Shaggy's experience and reputation
• Support local marketing efforts and community engagement to grow traffic and brand awareness
• Ensure adherence to company policies, procedures, and brand standards

What We're Looking For

• 3+ years of restaurant management experience, with prior GM or AGM experience strongly preferred
• Proven track record managing P&L, labor, and food cost in a full-service, high-volume setting
• Experience overseeing bar operations and a working knowledge of alcohol-service compliance
• Strong leadership and people-development skills; able to build, motivate, and retain a team
• Solid understanding of food-safety standards (ServSafe certification a plus, or willingness to obtain)
• Ability to work a flexible schedule including nights, weekends, and holidays
• Calm, decisive, and guest-focused under pressure

About Shaggy’s -- Shaggy’s concept is open-air, family-friendly, waterfront restaurants, serving fresh gulf seafood dishes, burgers, sandwiches, cocktails, cold beer, wine and lots of fun since 2007. With over 400 employees, Shaggy’s has five locations: Shaggy’s Pass Harbor, Shaggy’s Biloxi Beach, Shaggy’s Pensacola Beach, Shaggy’s Gulfport Beach, & Shaggy's on the Rez.

Shaggy’s also strives to make a positive impact in the community. The Shaggy’s Kids Foundation focuses on introducing children to fishing and marine life. Shaggy's was awarded the Governor’s Cup for Community Service and Leadership; was recognized as the “Top Company Giver” by Beach Boulevard magazine, and most recently won the “GIVE” award for the top company in Mississippi displaying community excellence and volunteer work